JOB TITLE: IT DevOps Manager

　　LOCATION: UniOps Bangalore

　　ABOUT UNILEVER:

　　Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future.

　　Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you.

　　ABOUT UNIOPS:

　　Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

　　MAIN JOB PURPOSE:

　　Unilever has an agreed IT mission to leverage internal & external capabilities to shift its focus to growth initiatives and business transformation in response to business strategy. It is committed to deliver simpler, more cost-effective IT solutions to support the business agenda and rooted in a standards-driven approach to develop key technologies, platforms, process, information, and IT services.

　　The CE&T IT DevOps Manager will be responsible for overseeing the development, implementation, and management of our DevOps practices and infrastructure. Your primary objective will be to drive efficiency, scalability, and reliability across our software development, deployment, and operations processes.

　　The person in this role will not only manage global solutions, but also support the process convergence and integration across the CE&T Platform and will play a vital role introducing technology innovation to the business in the form of new and enhanced IT services as well as delivering a portfolio of integrated global and regional IT services that enable the business to operate and grow.

　　 KEY ACCOUNTABILITIES:

　　DevOps Management Manage Application teams supporting a robust framework & principles bringing velocity, cost avoidance with a real high quality in line with the Business requirements.End to End management of the services delivered by the CE&T Platform, including incident, problem, release & change, and service delivery processes.Manage Service Performance Review governance is followed addressing proper action to re-establish the service when required. Identify and manage Risks and Issues, proposing action plans.Ensure successful governance and process in place for effective control and improvement of the platform's performance. Supporting DevOps team with a strong governance process to ensure high quality, reuse of code and minimize customization.Support the DevOps team to manage properly the performance, contract and commercial.Interact and ensure synchronization/alignment with other Platforms.Support and deliver all activities related to DevOps sprints (on time, in full and on budget) from beginning to completion within the Frontier Platform.Manage operational upgrades, migrations, or enhancements while minimizing disruption to platform operations.Solve problems relating to mission critical services and build automation to prevent problem recurrences.Working with Product Owners and service delivery teams to land new capabilities.Translate user requirements / user stories into designs and cost estimates.Technical Enhancements; Change Request - requirement gathering, stakeholder management, risk assessment, project planning and implementation. This also requires extensive coordination with technical and enabling teams such as platform & Enterprise architecture, business teams, In-market teams, finance audit, COE & Info-sec etcManage a team of DevOps developers and specialists. Provide guidance, mentorship, and performance feedback. Foster a culture of collaboration, innovation, and continuous learning within the team using agile project delivery methods.Managing production deployments with vendor partners and support teams. Also ensuring compliance to required controls, pro-actively assessing & managing the risks. Cutover Planning & Management for major technical projects and co-ordinate post go-live checks.Leveraging problem solving and influencing skills to quickly and completely correct issues with systems and data used to support the Model factory.Planning AD-factory daily routines. Maintaining high standards of the production line; CR and deliverablesImplementing production strategies as per the requirements.Monitoring the factory operations. Establish monitoring and observability practices to track system performance, identify bottlenecks, and optimize application and infrastructure resources. Implement proactive measures to ensure system availability and reliability.Reviewing production schedules and making adjustments to ensure that deadlines are met.Ensuring that safety protocols are being followed at all times in the workplace.Giving workers feedback on performance and providing coaching when necessaryOverseeing the implementation of new ennhacements or processes in order to improve efficiency.Meeting customer's expectations and demands. Meeting with suppliers to discuss production requirements and delivery schedules.Work closely with architecture team to manage and optimize cloud infrastructure resources. Leverage platforms and technologies to improve scalability, reliability, and cost-efficiency.Perform operational audits to determine whether adequate internal controls are in place and related standard operating procedures are implemented consistently.creating awareness of Control frameworks in business teams to improve controls environment in the business unit.Drive and lead IT corporate audits, internal and external audits and handling exceptions and ensure compliance across landscape. Plan remediation action for control deficiencies along with market teams and business Skills

　　Good soft and interpersonal skills related to Leadership, Collaboration, Problem Solving, Strategic Thinking, Adaptability and Business Acumen demontranting thought:

　　Ability to develop strong relationships across functional and technical teams. Organisational awareness, good team player and strong multi-cultural sensitivity. Able to adapt in front of disruption and changes. Ability to make decisions quickly and fluidly while not always relying on consensus. Have exceptionally good problem-solving skills. /Experience on software/ application lifecycle. Proven track record in driving process simplification. Be highly analytical by nature, be highly organized being able to effectively prioritize tasks, Have an ability to work in a highly collaborative and fast-evolving environment. Focus and bias for action to deliver results today, while having a curiosity to experiment and innovate for tomorrow.

　　Good Platform Management Hard Skills

　　Working with Salesforce technologies and products. Experience of using JIRA/Confluence agile tool sets, Agile methodology, ITIL management. Managing Disaster Recovery Plan and Business Continuity: Develop and maintain a disaster recovery plan and business continuity strategy to ensure the organization can recover IT systems and data in the event of a disruption. Conduct regular testing and update plans as needed. Performing Integrated Regression Test across IT landscape (drive by technical changes, upgrades across technical platform, etc). Working in Project management methodologies such as Scrum, DevOps & Agile practices, including continuous integration, continuous delivery, and infrastructure as code as well as security best practices and be able to develop and implement solutions that follows Infosec policies.

　　Characteristics

　　Comfortable, experienced, and accomplished at working with IT executives, and able to push back in a professional and diplomatic way. Highly collaborative and supportive of IT and of its strategies. Persistent learner and coach who invests time in building and maintaining simplification to eliminate complexity and cost. Practical in approach to decision making and problem solving that is principle-based and data driven.

　　Key Interfaces

　　UniOps Managers within the groups including key partners such as COE & CSC, Cyber Security. Product Lines/ Architecture Team/ Solution Delivery. IT in Market teams & External Vendor teams.

　　KEY REQUIREMENTS:

　　A candidate for this position must have had at least:4 years of working experience in a DevOps area, working within a fast-paced and fast-evolving environment. It's expected to have had proven, and successful experience leading a DevOps team. (Supporting services across the globe)Strong managing cross-functional teams related to AM&AD skills.Experience of using JIRA/Confluence agile tool setsExperience with monitoring and logging tools for proactive performance monitoring and issue resolution.Familiarity with security practices, including infrastructure hardening, vulnerability scanning, and access controls.Familiarity with Audit WoW (External and Internal teams)Excellent communication and stakeholder management abilities.Strong project management and organizational skills.Strong knowledge of IT governance frameworks, risk management, and regulatory compliance.Excellent analytical and problem-solving skills to troubleshoot environment-related issues to identify root causes and propose effective solutions.Strong expertise in ServiceNow platform capabilities, including Service Catalog, Incident Management, Problem Management, Change Management, and CMDB.Familiarity with Audit & security controls and best practices for securing IT environments.Risk assessment and management: Conduct risk assessments to identify potential vulnerabilities and threats. Support risk mitigation and controls. Continuously monitor and evaluate the effectiveness of risk management processes.At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we'll work to help you become a better you!