Job Title: IS Telecommunications Engineer

　　Job Summary

　　Responsible for maintaining equipment and services that provide interactions between data and voice communications, such as telephone, video conferencing, computer and voicemail systems. Also responsible for mobile phone ordering in the US, Canada and India.

　　Primary DutiesTake telephone calls and support requests from Trimble employees or the IS Help Desk. Ensure correct employee and problem diagnostic information are entered and maintained in the Help Desk ticket system.Responsible for the identification and repair of any faults associated with supported services in the shortest time possible with the least disruption for the users.Performs hardware and software moves, adds and changes for supported telecommunications services.Resolves user problems independently or in conjunction with other support staff, and when necessary escalate problems to other IS staff and resources in a timely and effective manner.Ensures that any faults associated with telecom services are remedied in the shortest time possible with the least disruption for the user. This includes system hardware problems, system configuration problems and service provider problems.Frequently interacts with peers, other IS staff, IS management and business group managers and employees in support of end user telecommunications services.Defines and documents procedures for telecommunication system maintenance and end user use.Translates core understanding of telecom vendor products and services into implementable solutions, and if applicable, implements those solutions.Collaborates with outside vendors and internal customers to provide knowledge of supported services to ensure successful implementation of new or changed features.Manages Telecommunication service offerings. Communicates service enhancements, problems and incidents with service customers and stakeholders.Key Organizational Interfaces

　　Key technical organizational interfaces for the Telecommunications System Engineer are primarily within IS. Key customer organizational interfaces are with other Trimble business groups or individual employees.

　　Characteristics/SkillsPersonable and able to deal with a wide range of customers with different skill levels in a positive and friendly manner (strong communication skills).Must participate as a member of a team based environment.Must be able to solve well defined problems by exploring alternatives and selecting the appropriate solution.Must be able to communicate clearly and effectively, both verbally and in writing.Must have the ability to work successfully with little supervision.Must be willing to be available for on call, after hours support.Education / ExperienceMinimum 0-3 years experience or equivalent understanding of wireline, VoIP and mobile telephony.Knowledge of Inbound and Outbound call routing and dial plan design.Knowledge of PBX systems such as Cisco CallManager.Knowledge of Interactive Intelligence or other Automatic Call Distribution (ACD) system.Must have excellent PC skills.Experience in the following areas is desirableNetwork LAN and WAN fundamentalsCisco routers, switches and firewallsVPN networking