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IS Service Lead - OTC
IS Service Lead - OTC-April 2024
Gurgaon
Apr 19, 2025
ABOUT STRYKER
Stryker is a leading medical technology company driven to make healthcare better.
10,000+ employees
Healthcare, Technology
VIEW COMPANY PROFILE >>
About IS Service Lead - OTC

  Why join Stryker?

  We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

  Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

  Know someone at Stryker?

  Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program

  Analyze business requirements (functional and technical) by conducting information-gathering sessions across multiple functional areas.Guide the business to select and utilize the appropriate technology solutions to support the business requirement while utilizing standard practices in the SAP landscape and harmonized business processes.Develop functional specifications for new requirements that utilize SAP best practices and align with global company strategiesManage relationships with stakeholders in a complex matrix environment.Should be able to create requirement specifications based on Architecture/Design/Detailing of Processes.Provide guidance and direction to all process towers for cross functional flows that affect OTC.Perform the necessary configuration and technical changes required to support business requirements including cross functional impact while monitoring transport changes all the way thru production and validation.Develop and execute unit-test and integration test scenarios and direct others in the proper test and use case strategiesWork with other team leads, business process owners, project team members, and end users to effectively implement projects on time, in scope and on budget while utilizing SAP and industry best practicesResponsible for knowledge transfer to other team members and associates as resident SD expertProvide expert support (i.e. break/fix, how to expertise, minor/major enhancements, monitoring, testing, troubleshooting) for all business-critical OTC process flows.Exposure to Planning tools, HANA preferredEnsure timely issue identification, resolution, handling escalation & ensuring process consistency.Consumer Products Industry experience preferred.

  Education & special trainings:

  Bachelor's Degree from an accredited university required; Bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.

  Qualifications & experience:

  Strong knowledge of SAP Variant Configuration, SD (sales & distribution) with 5 years of configuration experience mandatory and 7+ years of experience preferredNeed to have hands on experience in SAP S/4 HANA Advance Variant ConfigurationShould be able to design variant configuration solution and implement, hands on in VC master data creation, business rules creation object dependencies with assignment, Transformation implementation SAP S/4 HANA Advance VCAdditional experience to customer service will be a plusStrong SD (sales and distribution) technical knowledge including IDOCsStrong analytical, problem solving, and troubleshooting skillsStrong strategic skills with ability and vision to map out "to be" business processesDemonstrated ability to influence and foster collaborative relationshipsDemonstrated ability to manage multiple projects and meet milestones.Experienced in SAP Interfaces and EDI preferred.

  Physical & mental requirements:

  Works independently without supervision.Strong team player.Works effectively with cross-functional teams.Excellent oral and written communication skills.Ability to facilitate discussions across the team to derive solutions.Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.

  About Stryker

  Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

  The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

  More information is available at stryker.com

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