Business Context and Main Purpose of the Job

　　The Hub Quality and Compliance Auditor has the knowledge and expertise in shared services specifically in data quality and process audit. This role is responsible for ensuring that the services provided by Manila Hub to its clients meet the required quality standards based on the standards operating procedures, agreed WoW, SLAs, KPIs, and other metrics that is identified in the overall Hub service delivery model.

　　Key Responsibilities

　　Performs regular audits in the transactions using the approved audit and quality framework to assess Hub's compliance with quality standards and recommends areas for improvement. Develops audit plans (objective, scope, methodology of audit) to prioritize the work plans and ensure coverage based on agreed prioritization. Review and examine documentations, pertinent supporting information, standard operating procedures, and other relevant materials to understand the requirements and expectations for each service lines and match it accordingly to the quality framework and audit engagement plan. Performs process walkthroughs by observing and evaluating the execution of the different services of Manila Hub and its processes and identify any deviations from the standard operating procedures or potential risks. Collaborates with the Manila Hub leadership team as well as its respective service line members to gather information, clarify processes, and identify gaps or issues. Collect and analyze the performance metrics of Manila Hub and all other relevant KPIs identified for each services including but not limited to customer feedback, quality metrics, and identify the trends and areas for improvement. Prepares detailed summary of the audit findings, including identified issues, root causes, and recommended corrective and preventive actions. As needed, shares these reports to identified key and relevant stakeholders of Manila Hub. To ensure closure and continuous improvement of operations, this role will be responsible in monitoring and follow-ups of the implementation of the agreed corrective and preventive actions, review relevant documentations and assess the effectiveness of the implemented changes. Provides an external view and best practices (internally and externally), may delivery learning sessions and provide guidance to the team on quality standards and process excellence. Ensures elimination of the operational risks through the performance of regular audits and closure of the audit findings. Recommends/recognize best practices and other scalable practices or standards to uplift Hub service delivery model.

　　Key InterfacesHead of PEX Manila HubJML & PayBen LeadRecruitment Services LeadService Perf & Quality LeadRegional Talent Partnership LeadGlobal JML teamsPeople Experience Director & LeadsInter-Hub Recruitment Service teamsKey SkillsCustomer CentricityCritical/Analytical thinkingTime ManagementResult orientedGood Communication skillStrong organisation, coordination, and attention to details skills.Project & people managementEssential:4-5 years experience in HR Shared Services in quality & data compliance, process audit rolesWorking knowledge in lean tools and techniques, a process expert or SMEAdvanced skills in Excel, MS Visio, and MS Office ApplicationsExperience using Workday and Service NowDesirable:Six Sigma Green BeltPower BI DashboardLeadership Behaviours

　　Should "meet or exceed expectations" on the Standards of Leadership behaviours relevant to the work level of this job.Purpose & ServicePersonal MasteryBusiness AcumenAgilityPassion for High PerformanceConsumer LoveTalent CatalystUnilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.