Description

As the Platform Product Owner, you will be responsible for driving the stories, journeys, and/or experiences of a designated pod or product, while also maintaining the integrity of the product user journeys. You will create and manage the platform and/or product vision, strategy, and roadmap, working with all stakeholders to ensure that their needs and demands are a part of the prioritization process. You will work cross functionally as a part of the 'discovery' team to flush out concepts, create features, groom the 'master' backlog, and developing success and acceptance criteria for Pod stories.

Primary responsibilities include

Work with customers, key partners, and colleagues to help to define a product vision and strategy that is aligned with the high-level product roadmap.

Work with team to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets.

Define product direction, prioritize and manage features that will deliver best of class experiences for Citizens stakeholders.

Research, troubleshoot, diagnose, and recommend solutions to increasingly complex business or technical problems.

Analyze user feedback and data from the existing digital platform and combine these insights with market analysis to drive product strategy.

Supports multiple projects with successful results and within reasonable timeframes. Understands and can explain project direction, approach, priorities, events and status to all project resources and business leaders. Ensure project deliverables are on time while meeting customer goals and expectations.

Other projects, duties and responsibilities as assigned.

Qualifications, Education, Certifications and/or Other Professional Credentials

5+ years of experience in digital product management, with a focus on financial services and banking products.

Experience with industry standard mortgage origination and pricing technologies.

Proven track record of successfully managing digital products from conception to delivery.

Strong understanding of Agile methodologies and experience working in Agile development environments.

Excellent communication skills with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.

Analytical mindset with the ability to leverage data and metrics to drive product improvements.

Knowledge of mortgage lending processes, regulations, and compliance requirements preferred.

Knowledge and experience of configuration a plus.

Bachelor's degree in Business, Finance, Computer Science, or related field.

Hours Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all applicants for employment and colleagues without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/01/2025