Job Description Summary

　　Job Description

　　We are the makers of possible

　　BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

　　We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

　　The Field Service Representative is responsible for providing on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed; after hour phone support, holiday and weekend on-site and phone support, as well as support of Marketing, exhibitions, and clinical trials.

　　Troubleshoots issues to resolve root cause and identifies possible solutions.

　　Focus on improving customer satisfaction in all interactions.

　　CANDIDATES MUST RESIDE IN Edmonton, AB OR IN CLOSE SURROUNDING AREAS

　　Duties and Responsibilities:

　　Edmonton, AB based position providing support to existing automation team and customers in Western Canada.Action technical service bulletins on assigned instruments, as per BD guidelines and within required timelines.Properly maintain car stock inventory, test equipment, tools, and technical data.Complete service documentation, as required, by the position function or as requested.Display maturity and judgment in time management and expense control.Report quality control and other technical problems, in detail, to the appropriate support center and manager.Must be flexible and meet travel needs based on business needs.Be highly mobile and able to travel often and outside of area on short notice (up to 50% travel may be required).Required to complete all administrative documentation required by the position in a timely manner.Required to be available in an on call rotation with other team members for a lab which operates in a 24/7 environment.Actively supports team and continuously looks to improve the team processes to create a more efficient work environment.Back-up other Service Representatives during times of significant workload and when required.Provide limited IT software support to customersAttend training on assigned BD instruments as requested.

　　Qualifications:

　　Bachelor's Degree or College Diploma completedMinimum of 3 years experience in a Field Service capacity preferred.Understands and applies a well-adapted troubleshooting methodology when collaborating with customers on sophisticated technical issues.Must be Fluent in English (read, write and speak).LIS Experience an asset.Demonstrates excellent interpersonal skills, confirmed organizational / prioritization skills and a passion for providing excellent service.Ability to multi-task and be adaptable to changing business environments.Strong analytical and problem solving skills.Comfortable working in a cross functional dynamic team environment.Ability to work independently and as part of a team.

　　For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

　　Why Join Us?

　　A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

　　To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

　　To learn more about BD visit https://bd.com/careers

　　Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

　　Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

　　PDN

　　Primary Work Location

　　CAN Mississauga - Derry Road West

　　Additional Locations

　　Work Shift