ABOUT THE ROLE

　　The Field Quality Technician assists the Field Quality Engineering team to investigate and communicate issues and corrective actions to the broader Peloton teams. The right candidate for this role possesses the technical ability, problem-solving and communication skills to troubleshoot, diagnose, and document failure analyses in accordance with the Field Failure Analysis process. They will also be responsible for updating and maintaining technical work instructions to support training with our customer support and field operations teams. As an individual, the ideal candidate is independent, highly motivated, organized, flexible, and enjoys working in a collaborative team environment to improve product quality.  This job is based in the US and requires some domestic and possibly international travel. This role reports to the Field Quality Engineering Manager.

　　YOUR DAILY IMPACT AT PELOTON

　　Investigate and document reported issues or failures at our warehouse, customer locations, or quality lab to provide specific details to Field Quality Engineers to aid in root cause analyses and implementation of corrective actions Work with internal teams as a product expert to improve troubleshooting, increase customer satisfaction, and refine issue reporting to improve issue resolution time Facilitate the training of field operation teams by authoring technical work instructions in coordination with Field Quality Engineers Participate in the creation of rework procedures. Help coordinate resources and equipment and execute rework Advise/recommend rework procedure, the method required, and the resources Develop and gain approval of rework plans Coordinate execution of rework plans Coordinate actions/repairs in warehouse locations and at supplier Communicate result of the implementation Verify results of implementation Support reverse logistics partners as a product liaison Participate in cross-functional sustaining design efforts YOU BRING TO PELOTON

　　2+ years of experience in mechanical engineering, manufacturing engineering, electrical engineering, or other technical disciplines Strong written and verbal communications skills Proven track record for understanding and execution of technical projects Lean/Six Sigma training, Green Belt a plus [#LI-CS2]

　　ABOUT PELOTON:

　　Peloton provides Members with expert instruction, world-class content and the fitness industry's leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia. 

　　Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: [email protected]

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