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FHA Mortgage Servicing-Customer Service (Part-Time)
FHA Mortgage Servicing-Customer Service (Part-Time)-May 2024
Indianapolis
May 10, 2025
ABOUT LEIDOS
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security
501 - 1,000 employees
Consulting
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About FHA Mortgage Servicing-Customer Service (Part-Time)

  Description

  Leidos is seeking Part-Time Customer Service Representatives with loss mitigation or other mortgage servicing experience at the FHA Resource Center in our Indianapolis, IN office.

  Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

  As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

  We offer a variety of flexible schedules, with a minimum of 25 hours, Monday through Friday between the hours of 9 am and 8 pm ET.

  As a Mortgage Servicing Customer Service Representative, you will:

  Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

  Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests

  Follow standard operating procedures for various topics, systems, and contact channels

  Document all of your contacts in a database

  Keep up to date on FHA mortgage processes and procedures

  To be a successful Mortgage Servicing Customer Service Representative , you will possess:

  The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

  Excellent time management skills and dependability

  Strong verbal and written communication skills

  Required Qualifications:

  High School diploma or GED

  At least 2 years of mortgage servicing work history ( e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience

  Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

  Ability to work (at a minimum) on Monday and Tuesday

  Desired Qualifications:

  Contact Center experience (omnichannel)

  Bilingual (Spanish/English), verbal and written

  FHA knowledge/experience

  Come join our rapidly growing team and enjoy these benefits:

  Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans

  Paid Time Off (PTO) accrued based on Leidos policy

  Ten paid holidays per year

  Ongoing training to promote your success

  Tuition reimbursement is based on Leidos' policy

  Discounted Leidos stock purchase and other Employee Discounts

  *The pay for this position is $18-$20 per hour.*

  This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

  HUDFHA

  Pay Range:

  Pay Range -

  The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  Original Posting Date:

  01/17/2024

  While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

  REQNUMBER: R-00126270

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

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