PTFS Director of Operations

　　About PTFS:

　　PTFS is a leader in AI-Driven digital content management solutions, content digitization, and library services/solutions, serving more than 500 organizations around the world, including many DoD and Intel agencies.

　　What is the role?

　　This is an impactful exciting role as the face of PTFS to new and existing customers! You will ultimately manage the overall operations of PTFS' four business units to include new customer implementations. You will also act as the liaison between leadership and onsite field operations.

　　We are a hybrid work location company. Applicant must live in the Washington DC Metro Area and must be able to commute to our Rockville Corporate Office.

　　About You:

　　Outgoing and dynamic personality. Must be able to effectively communicate with diverse stakeholders at all levels; develop meaningful relationships with client reps and be able to brief on contract performance.Minimum of seven (7)) years' experience managing IT projects, preferably implementing, and supporting SaaS software solutionsExperience working with and knowledge of federal government contracts.Develop project management processes to implement new Knowvation Content Management system sales efficiently and effectively.Experience implementing new COTS and integrated COTS solutions rapidly and efficiently for 12 or more new customers per year. Ability to manage ongoing customer cloud-based content management projects, from initial customer engagement through operations. Excellent written and verbal communication and presentation skills and the ability to build consensus among peers while building solid relationships with customers. U S Citizen only. (Active TS clearance preferred)Bachelor's degree. Undergraduate Business or MBA degree preferred.

　　Roles and Responsibilities:

　　Initially support a dual role as Knowvation and Systems Integration Division Director and Director of Operations.Manage customer relationships.Develop and implement plans to expand the workforce across all four PTFS divisions.Manage a growing number of Knowvation installations, implementation, configuration and support.Organize and drive kick-off meetings for new projects.Directly manage contracts and project managers to include software installations in the cloud or on-prem, project delivery, tracking and oversight, quality, requirements/change management, client interface, etc.Manage the growth and hiring process as the company expands its business base.Ensure adherence to customer regulations and policies as well as company process, procedures, and practices.Interface with other functional areas in support of project execution (Security, HR, IT and operational divisions).Support the new business development team to include proposal support.

　　Our Team:

　　We move fast: We are a team in constant motion, and we are motivated to talk with the next procurement professional or government organization.We are constantly evolving and learning: We keep our process flexible and iterative. If something in our current setup isn't working, we adjust our process to fix it - and we are all empowered to do so.We all have a seat at the table: We all get a say in how we work and are continually refining our processes.

　　Benefits

　　15 days Paid Time Off (PTO) per year11 paid holidays per year Medical, Dental & Vision 401(k) Plan with matching Tuition assistance Disability insurance Gym in the Rockville, MD office

　　Compensation:

　　Annual Salary and Performance Bonus

　　Full Time Direct

　　Rockville MD, US