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Customer Support Advocate-Level A Pre-Public
Customer Support Advocate-Level A Pre-Public-April 2024
Annapolis Junction
Apr 20, 2025
ABOUT PTFS
PTFS treats each customer like a member of their team and works collaboratively to develop solutions that last.
51 - 200 employees
Technology
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About Customer Support Advocate-Level A Pre-Public

　　Customer Support Advocate-Level A

　　Pre-Publication

　　Position Summary: Provide staff level support to the various processes in support of the pre-publication and resume process.

　　Essential Duties:

　　Coordination of the queue of requests to include, assignment of a case number, generating receipts, tracking, providing updates and assignment of categories.Will provide initial review of materials to ensure that all required information and approvals are in place in accordance with SPP.Will provide database entry and respond to queries on document status.Reviews must be 90% accurate in accordance with applicable guidelines.Must meet production quotas.Other Duties as assigned.

　　Requirements:

　　Top Secret SCI with Full Scope Polygraph clearance

　　Qualifications:

　　0-2 years performing similar duties as required of this positionHigh School Diploma90% accuracy rate in accordance with standard operating procedures

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