Home
/
Customer Service
/
Customer Service Training Specialist (SEM/SDB)
Customer Service Training Specialist (SEM/SDB)-April 2024
Suwon
Apr 16, 2025
ABOUT THERMO FISHER SCIENTIFIC
As the world’s leader in serving science, at Thermo Fisher Scientific, our professionals develop critical solutions—and build rewarding careers.
10,000+ employees
Biotechnology, Manufacturing
VIEW COMPANY PROFILE >>
About Customer Service Training Specialist (SEM/SDB)

  Job Description

  Position Summary:

  In this role you are responsible to deliver Electron Microscopy training for mainly internal and occasionally external customers. As a member of a global training team you will encourage and empower learners with highly technical content. Make our learners able to identify, repair and improve the Electron Microscopes used at Thermo Fisher. Service Engineers are our main target audience.

  As a team we are involved in the development of the newest technologies towards a specialize set of jobs skills that needs to be translated into a learning opportunity for the whole company. This is done via practical hands-on training in our labs, remote instruction, leveraging new technologies, video creation and assisting in developing e-learning material. To track individual skills, we use a Skills Passport.

  With the Technical Training department, we will develop close relations with colleagues from Global Tech Support, Customer Service, R&D/PG, Product Engineering, Manufacturing, Product Management and Customer training. You will also handle ad hoc learning events, either in our own training lab or on-site at customer sites.

  Key Responsibilities:

  Deliver interactive hands-on training, both face to face and remote (virtual)Empower trainees to get the maximum value out of the training you provideUse various didactic methods to transfer the knowledge and skills to trainees. Translate sophisticated technical information into actionable knowledge.Mentor trainees with hands-on exercises on Electron MicroscopesProvide constructive feedback to trainees to improve their skills and knowledge.Gain feedback from trainees and improve our trainings based on it.

  People Specification:

  Education:

  Bachelor or master's degree in a technical field such as Electrical engineering, Mechanical engineering, Mechatronics, Physics, or other relevant degree.A didactical education is a huge advantage.

  Personal capabilities:

  Electron Microscopy experience is a huge advantage.Proficient in English, both verbally and in writing, on a business level.Willing and able to travel, up to 40%. (mainly trip to China)Confident in delivering on-the-spot training, even when conditions are challenging.Hands-on mentality, loving high-end technical sophisticated tools and problems.Know how to bring colleagues, learners and engineers to work together in a multifaceted environment.Understand how people learn and capable of imagining yourself as the learner.Self-starter, who is also highly productive when not supervised.Highly communicative on different levels and ability to explain difficult material.Confident to present in front of a larger audience.Energize, empower, encourage, and motivates learners.Open, honest and respectful towards others

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Customer Service Representative - BPO Experienced - Makati
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecti
Client Service Coordinator (CSC)
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms
Retail Customer Service Coordinator
CO Salary Range: USD 15.00 - 15.50 per hour Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.
Customer Service Associate
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Cust
Customer Service Associate
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Cust
70181-Loss Preventon Customer Service Associate
ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM) Acts as a visual deterrent to prevent potential loss/dishonesty.Wears a Company-issued Body Worn Camera (if assigned) and engages the camera duri
Client Service Coordinator - 000336
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterin
Teller (40 HR) - Davidson - Davidson, NC
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Patient Care Coordinator
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Cari
Part time Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved