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Customer Program Quality Leader
Customer Program Quality Leader-April 2024
Blue Ash
Apr 21, 2025
ABOUT GE AEROSPACE
At GE Aerospace, we are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft.
10,000+ employees
Technology, Engineering
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About Customer Program Quality Leader

  Job Description Summary

  This Military CPQL position will be responsible for trainer and turbofan engine programs. You will lead the implementation of the quality strategy, with focus on delivered quality to achieve continuous improvement and minimize the risk and cost of poor quality. You will resolve internal and external business challenges as an advocate for the customer to improve products, processes, or services. In this role, you will work closely with external customers, to include the branches of the US military, the Defense Contract Management Agency (DCMA), commercial, and foreign customers.

  Job Description

  Roles and Responsibilities

  Serve as the Quality single point of contact externally for the customer and internally for the programMaintain expertise on quality system policies and proceduresMonitor customer satisfaction and advocate for the customer within the supply chainPartner with manufacturing and assembly sites, as well as product line teams, to resolve hardware non-conformances and other quality issuesReview engineering drawings and specifications to understand potentiation non-conformancesEnsure root causes are found and robust corrective and preventative actions are takenLead quality escape containment actions and the field action plan processDrive quality improvement using data-based decision making and by applying existing technologies, approaches, and methodologiesAdvise program and contracting teams on quality requirements and the quality systemPresent project plans, technical roadmaps, risks, and recommendations to senior business leaders within technical spacePresent occasionally to senior leaders in partner technical teamsCommunicate solutions across the Quality function and with cross-functional partner organizations.

  Required Qualifications

  Bachelor's degree from an accredited university or collegePlus a minimum of 5 years of manufacturing, manufacturing quality, supplier quality, technical customer support, relevant supply chain and/or equivalent military experience

  Desired Characteristics

  A technical degree is strongly preferred but not requiredExperience as a member of or directly working with the US militaryExperience in Lean manufacturing, product engineering, or customer qualityUnderstanding of the regulatory requirements in the aviation industryDemonstrated ability to perform data and statistical analysisExperience conducting or hosting quality system auditsHumble: respectful, receptive, agile, eager to learn.Transparent: shares critical information, speaks with candor, contributes constructively.Focused: quick learner, strategically prioritizes work, committed. Leadership ability: strong communicator, decision-maker, collaborative.Problem solver: analytical-minded, challenges existing processes, critical thinker.

  This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

  Additional Information

  GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

  GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

  Relocation Assistance Provided: Yes

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