Customer Manager (Specialty and Central Wholesales)

　　Job Description

　　Customer Manager (Specialty and Central Wholesales)

　　Your Job

　　You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

　　In your Customer Manager (Specialty and Central Wholesales) role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

　　Role Overview & Primary Accountabilities:

　　Budget and Target - Manage the allocated Trade Fund to achieve the Gross Sales Target set out for customer for the year through effective business planning and identifying growth pillars.Customer Relationship Management - Manage company's relationship with assigned customers with an emphasis on developing new business opportunities. Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.Business Planning and Review - Engage with key retailer stakeholders and conduct regular business reviews & joint business planning sessions. Responsible for developing and leading business presentations.Strategic Business Planning - Develop and implement customers' business plans in alignment with the company strategic Sales, Marketing and Trade Category Plans. To work closely with retailers' on executing business strategy. Coordinate with Trade Marketing/ Marketing on integrating brand plans with customer sales campaigns to maximize synergistic efforts.Promotions - Initiate, develop, execute and evaluate account-specific promotion strategies and activities with assigned customers according to annual sales, marketing, category, and innovation plans. Consistent application of business management and analysis tools e.g., Minimum Advertised Pricing Policies (MAPP) to support total responsibility for assigned Trade Promotion Funds. The incumbent will be responsible for the development, analysis, implementation and management of the customer and promotional plans that best achieve volume and Net Sales Value (NSV) budgets by product and customer.Channel / Customer Profitability Management - Conduct regular Return on Investment (ROI) analysis (Baseline vs. Incremental) via effective use of available retailer and internal data, and SAP systems/tools to optimize trade investment strategies.DPSM Management (Distribution, Pricing, Shelving, Merchandising) - Ensure speed to market of new launches. Track and improve Distribution, Pricing, Shelving and Merchandising levers in key customer. Ensure in-market priorities identified by company are achieved.Forecasting - Accountable for accurate inputs into forecast system and utilization of account replenishing contacts, to assist the Trade Marketing and Demand Planning team in developing accurate sales forecasts for assigned customers.Finance & Compliance - Accountable for close follow up of claims and making accruals for trade expenses in SAP (System Application products) system in an accurate, compliant and timely manner. Ensure disputes with retailers are followed up closely on a monthly basis.Administrative Support - Render day-to-day support to line managers where necessary. Tasks include but not limited to product listings, new account creation, channel de-conflicting, project management, resolving credit issues and accruals/claims etc.

　　About Us

　　Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands-and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

　　At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're founded on 151 years of market leadership, and we're always looking for new and better ways to perform - so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

　　Led by Purpose. Driven by You.

　　About You

　　You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

　　You're also a university graduate with a Degree in related area, and have at least 5 years of continuous work experience. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results.

　　When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

　　In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

　　Essential Requirements:

　　This position requires comprehensive knowledge of the following:Sales policies and proceduresUnderstanding of, and how to use internal and external sales, marketing data, and analytical tools.Product, category and competitive activity knowledgeUnderstanding of Modern Trade customers and Thailand FMCG environmentRelationship and fact-based selling practice and negotiation dynamics

　　Essential: Mandatory to ensure the job is done effectively and efficiently

　　Strong sales and negotiation skills.Sound product knowledge - Kimberly-Clark and competitors.Strong financial management skills.High analyticalAttention to detail.Future foresight whilst delivering today.Budgeting and forecasting skills.Knowledge and implementation of trading terms and their relationship to a successful business proposal.Knowledge of the Grocery and Modern Trade channels.Highly developed oral and written communication skills.Understanding of, and competence with, computer software such as Outlook, Microsoft suite of products, as well as systems such as SAP, PTCS.Experience dealing with Modern Trade retailers.Understanding of the levers that drive Modern Trade sales.Understanding the route to consumer for retailersStrong project management capabilitiesA minimum of Bachelor's degreeWork experience of at least 5 years (preferably in FMCG, retailer, or technology/e-commerce background)

　　Total Benefits:

　　Here are just a few of the benefits you'll enjoy working in this role for Kimberly-Clark:

　　Competitive salary and incentives: We offer a competitive salary and a range of incentives, including bonus opportunities and flexible work options.Fantastic range of benefits: Our benefits package is second to none, with everything from health & life insurance, dental & vision care, employee assistance program, paid time off, well-being activities, and more.A culture of caring: We believe that a happy and healthy workforce is a productive workforce, so we offer a variety of programs and resources to support our employees' well-being.

　　We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

　　To Be Considered

　　Click the "Apply" button and complete our online application process. A member of our Talent Acquisition team will review your application and be in touch if you seem like a great fit for this role.

　　In the meantime, check out our careers website to learn more about our company and the position. You'll want to be prepared with relevant questions when you move on to the interview stage.

　　And finally, the fine print...

　　For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

　　This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

　　Primary Location

　　Thailand-Bangkok

　　Additional Locations

　　Worker Type

　　Employee

　　Worker Sub-Type

　　Regular

　　Time Type

　　Full time