Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　PRINCIPALES FONCTIONS ET RESPONSABILITÉS :

　　Assurer un service optimal d'exécution des ordonnances en mettant l'accent sur la coordination et la planification de la livraison dans les délais prévus, les rapports, la facturation, les commandes, l'intégrité des données et la communication.Veiller à ce que les activités des services de coordination soient précises et ponctuelles, conformément aux exigences internes et externes.Communiquer directement avec les pharmacies et les autres fournisseurs de services pour s'assurer que les besoins des patients sont satisfaits.Communiquer avec les patients pour coordonner l'obtention de leurs médicaments spécialisés.Identifier et résoudre de manière proactive les problèmes de coordination.Coordonner la mise en œuvre des divers éléments du programme.Coordonner les approvisionnements liés à l'exécution des commandes par le biais de bons de commande et du contrôle de l'inventaire.Fournir une rétroaction continue au gestionnaire de solutions pour les pharmacies spécialisées.Collaborer à la formation des nouveaux membres de l'équipe.Faire preuve d'innovation et améliorer les processus.Capacité à travailler dans un Centre de soins aux patients situé dans un bureau ou dans une pharmacie qui se trouve dans un endroit éloigné.Respecter et promouvoir les valeurs, les politiques et les initiatives de l'entreprise.

　　EXPÉRIENCE ET SCOLARITÉ REQUISES :

　　Diplôme post-secondaire ou grade d'associé ou une combinaison équivalente d'études et d'expérience est exigé.Accréditation en technique de pharmacie au niveau provincial, un atoutAttestation de technicien en pharmacie ou de l'expérience en matière de coordination ou de remboursement en pharmacie, de préférence.Capacité à travailler dans un Centre de soins aux patients situé dans un bureau ou dans une pharmacie qui se trouve dans un endroit éloigné.Minimum de deux ans d'expérience connexe ou dans le domaine du service à la clientèle.

　　COMPÉTENCES MINIMALES, CONNAISSANCES ET APTITUDES REQUISES :

　　Solides compétences organisationnelles et de communication et en matière de résolution de problèmesAptitudes exceptionnelles dans le service à la clientèleAttitude positive et dynamiqueFaire preuve d'une bonne compréhension des services et de la clientèle d'ABS CanadaDémontrer une excellente compréhension des tâches de soutien reliées au programme qui sont nécessaires pour soutenir les opérations quotidiennes de l'entrepriseSolides compétences en communication verbale et écrite et en relations interpersonnelles et souci du détailCapable de prendre des décisions en faisant preuve d'un jugement sûr et de prendre des initiatives avec un minimum de directivesCapacité à accomplir des tâches simultanément respecter les échéances fixéesCapacité à travailler en équipeMaîtrise de l'anglais et du français (parlé et écrit)Maîtrise de l'ordinateur et une bonne connaissance de Microsoft Office, maîtrise de l'ordinateur et une bonne connaissance de Microsoft Office, particulièrement Outlook et Excel.

　　PRIMARY DUTIES AND RESPONSIBILITIES:

　　Ensures an optimal prescription fulfillment service focusing on the coordination and scheduling of on time delivery, reporting, invoicing, ordering, data integrity and communicationEnsures accurate and timely coordination services activities in compliance with internal and external expectationsCommunicates directly with pharmacies and other service providers to ensure the needs of the patients are metCommunicates with patients to coordinate procurement of specialty medicationPro-actively identifies and solves coordination issuesCoordinates fulfillments for various program elementsCoordinates fulfillment supplies through purchase orders and inventory controlProvides on-going feedback to the Specialty Pharmacy Solutions ManagerCollaborates with the training of new associatesActively demonstrates innovation and improvement of processesAbility to work out of office based Patient Care Center or remote Pharmacy locationEmbraces and fosters company values and company policies and initiatives

　　What your background should look like

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

　　A post-secondary or Associate degree program and/or an equivalent combination of experience and education is requiredProvincial Pharmacy Technical Accreditation an assetPharmacy Technician certification and/or Pharmacy coordination or reimbursement experience preferredAbility to work out of office based Patient Care Center or remote Pharmacy locationMinimum of two years of related experience and/or on Customer Service

　　MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

　　Strong organizational, communication and problem solving skillsDemonstrate superior customer service skillsPositive can-do attitudeExhibit a good understanding of ABS Canada services and client baseDemonstrate a solid understanding of the program support tasks needed to support the daily operations of the corporationStrong verbal and written communication skills, interpersonal skills and attention to detailAbility to make decisions using sound judgment and take initiative with minimal directionAbility to multi-task and meet established deadlinesAbility to work well within a team-based environmentFluent in English and French (spoken and written)Ability to proficiently use computer and good knowledge of Microsoft Office, particularly Outlook and Excel.

　　The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

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　　Schedule

　　Full time

　　Affiliated Companies:

　　Affiliated Companies: Innomar Strategies

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

　　COVID-19 Vaccine Policy

　　As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

　　Accessibility Policy

　　AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.