Quanterix is a company that is digitizing biomarker analysis with the goal of advancing the science of precision health. The company's ultra-sensitive detection solution, Simoa, has the potential to change the way in which healthcare is provided today by giving researchers the ability to closely examine the role of biomarkers in the continuum of health to disease. Quanterix' technology is designed to enable much earlier disease detection, better prognosis and precise treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas, including oncology, neurology, cardiology, inflammation and infectious disease.

　　We are looking for an experienced and highly motivated Commercial Operations Analyst in Billerica, MA to join our Commercial team. We are looking for someone with a deep understanding of Salesforce, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Commercial Operations Analyst should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Commercial Operations/Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. They will work directly with our IT team to ensure the design and execution of Salesforce meets the needs of the commercial organization, focusing on the full customer lifecycle within Salesforce, from lead to cash and beyond.

　　What You'll Do:

　　Create a platform roadmap and define priorities, liaising with stakeholders Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platforms/features Data management to improve Commercial Operations/Salesforce data quality, implementing rules and automation as needed Data governance, compliance and integrityAll aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rulesSalesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reportsUnderstanding of basic triggers/Apex code knowledgeSandbox environment managementDevOps/release management experienceOwn the communication of any platform changes to end users and stakeholdersProactive system maintenance including Security Reviews, Release Updates, Health Check, and OptimizerUser support ticketsMonitor and improve user adoption/complianceNew user and ongoing user training Technical documentationManagement of integrated applications and third-party suppliers

　　What We'll Expect From You:

　　Bachelor's/Postgraduate degree, or professional qualification Strong Salesforce product/application knowledge and at least 5+ years of Salesforce Administration hands-on experience with (Sales Cloud, Marketing Cloud, Data Cloud, CPQ, Service Cloud) Certified Salesforce Administrator Additional Salesforce certifications e.g., Advanced Administrator, Platform App Builder highly preferredSF Analytics - TableauA proactive attitude to platform enhancementsDesigning scalable, best practice solutions Excellent relationship-building skillsAbility to liaise with stakeholders at all levelsTranslating requirements into technical solutionsExperience in change management and governanceTraining end users and key stakeholdersTechnical documentationAvailable and responsive to questionsExperience implementing Salesforce configuration changesDevOps/release management experienceDemonstrates continued personal/professional development

　　Why You'll Like Working For Us:

　　Our Technology: Quanterix' technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.

　　Our Commitment to Employees: At Quanterix, we take pride in our employees' incredible work ethic, and we want to reward and recognize that by offering competitive compensation and a 401k plan with an employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are awarded Equity, and we have an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day!

　　Quanterix is committed to a Diverse and Inclusive workplace. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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