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Cloud Support Operations Program Lead
Cloud Support Operations Program Lead-April 2024
San Francisco
Apr 29, 2025
ABOUT GOOGLE
Our mission is to organize the world’s information and make it universally accessible and useful.
10,000+ employees
Technology
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About Cloud Support Operations Program Lead

  The application window will be open until at least January 25, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

  Minimum qualifications:

  Bachelor's degree in a technical or quantitative/business-oriented field or equivalent practical experience.

  15 years of experience in program or project management.

  5 years of people management experience.

  Preferred qualifications:

  15 years of experience, including experience at a management consulting firm or large support organization.

  Knowledge of enterprise business and cloud technologies, products, and market landscape.

  Ability to effectively communicate and, at times, influence multiple stakeholders (often cross-functionally) at all levels of management.

  The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

  As a Cloud Support Operations Program Lead, you’ll lead complex, multi-disciplinary projects from start to finish, working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

  Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

  The US base salary range for this full-time position is $215,000-$315,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

  Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

  Deliver executive and industry communications that enable business growth.

  Establish a reliable and visible cadence for portfolio reviews, decision making, prioritization, and resource management, whereby improvements are measurable and the impact can be felt organization wide.

  Drive measurable program performance gains correlated to execution velocity.

  Be a change advocate responsible for initiating and leading multiple organizations through pivots needed to address shifts in business trends and priorities.

  Lead strategic planning framework for a complex program portfolio including direct influence over resourcing decisions, planning cadence, and planning stakeholders.

  Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

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