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Closed Room Technical Support Analyst
Closed Room Technical Support Analyst-April 2024
Minneapolis
Apr 20, 2025
About Closed Room Technical Support Analyst

  Job Description

  Seeking a candidate with a Bachelor's degree in Computer Science or related field with five years of related experience in enterprise client server computing Linux and Windows system administration and application management. This experience should generate familiarity with distributed computing, scripting/programming, printing, mail systems, installation and configuration, security and third-party installations.

  The candidate should be conversant with account management, performing system back-ups, maintaining system configuration files, connecting external storage devices, system and networktroubleshooting. Individual shall have a high level of understanding of operating systems and be familiar with Linux and Windows commands and utilities at the user and administrator level. Solid understanding of Unix Operating System; paging and swapping, inter-process communications, devices and drivers and file system concepts. Experience managing distributed computing with service experience in DNS, NFS and NIS or equivalent.

  A successful candidate will be joining a team supporting internal customers implementing and managing lab infrastructure to meet the customer requirements. In this role, you will build, configure, administer and troubleshoot Linux and Windows servers and user workstation hardware and software; build and manage authentication, file sharing, and other collaboration servers to support groups of heterogeneous client systems. You will work with facilities security staff to develop and apply hardening steps for systems for classified use to NISPOM Chapter 8, JAFAN, and other customer standards. Document system configuration for new and existing systems. Experience with centralized authentication technologies such as LDAP and Active Directory domains in supporting (Linux/Windows) cross-platform clients is desirable.

  The candidate should be customer service oriented, attentive to detail, self-motivated and work well in teams. You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.

  Security experience should include Risk Managed Framework (RMF) compliance program awareness as stipulated by NISPOM/DAAPM.

  The candidate shall demonstrate a complete understanding and application of Information Technology principles and standards while working under general supervision towards moderately complexity solutions. Expect project leadership and interaction with cross-functional senior personnel requiring relationship building between departments in the organization. Contributions to designs and purchasing decisions will be required. Knowledge of ITIL framework and experience applying to computing environment.

  The candidate will need to be eligible to receive a security clearance within 3 months of hire date or have an active Secret clearance.

  CompTIA Security+ (or equivalent) may be required to work in some of the customer labs, and preference will be given to candidates who hold this certificate.

  Required Education, Experience, & Skills

  Bachelor's Degree and 5 years work experience or equivalent experience

  Preferred Education, Experience, & Skills

  - Experience with RedHat Kickstart, PXE Booting, Infiniband, RDMA

  - Experience with RedHat LDAP, Kerberos on Linux- Windows and Unix/Linux interoperability services (e.g. centralized authentication technologies for cross-platform clients)

  - Virtual machine (VM) technologies (ESXi, VCenter, VSphere)

  - NetApp Management

  - Automated backup systems

  - Basic understanding of networking with Cisco equipment.

  - TCP/IP and Microsoft Networking concepts

  - CompTIA Security+ certification

  - Must be able to lift up to 40 pounds and move into positions either standing or kneeling that require connecting computing equipment up for use

  - Experience operating in closed rooms and procedures supporting classified information.

  - Manage the installation and upgrade of IT systems.

  - Participate with project design/implementation phases and provides technical expertise.

  - Troubleshoot difficult problems; work well with group of specialists supporting engineering customers.

  - Ensure that the BAE Systems Classified Network are operating efficiently and optimally, so that all service level agreements (SLAs) are achieved.

  - Diagram infrastructure using standard templates to illustrate solutions to customers and technical staff.

  - Conduct testing of Windows and Linux Infrastructure design.

  - Create and maintain documentation (standards, best practices) for supported technologies.

  - Effectively communicate with customers and technical staff to troubleshoot and resolve complex problems.

  - Must have a solid understanding of Windows computer and Server Environments.

  - Familiar with operations of audit logs and making data available for reviewers.

  Pay Information

  Full-Time Salary Range: $89650 - $152460

  Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

  Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

  About BAE Systems, Inc.

  BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

  Our Commitment to Diversity, Equity, and Inclusion:

  At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

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