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Client Relations Manager
Client Relations Manager-April 2024
Charlotte
Apr 29, 2025
About Client Relations Manager

  Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,000 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, is currently ranked #59 on Engineering News-Record’s list of the Top 500 Design Firms.

  Position summary: Responsible for developing, monito ring and maintaining client relationships that result in sustainable and profitable business; seeking, developing and securing new business opportunities, developing and implementing strategic business, operations and tactical action plans, mentoring existing and future firm leaders, and participating in related operations, mark eting and business activities .

  Essential functions and responsibilities:

  D evelop and maintain a strong and diverse business/industry network

  Develop relationships with new/existing clients to discover project and program information

  Conduct market research and gather information on potential markets, clients and projects

  Develop, monitor and implement strategic business, operations and action plans for potential markets, clients and projects

  Monitor client performance trends/issues utilizing PowerBI Tools.

  Obtain feedback from clients to assess past JMT performance. Develop correction action plans, as necessary with NC Operations Manager

  Conduct scoping & negotiating reviews to insure better fees and supplemental agreements

  Monitor select policy and industry conditions/trends and provide regular reports to firm leadership

  Serve as liaison to key national industry organizations

  Participate in training, mentoring and development of future firm leaders in both operations and business development

  Actively participate in client and industry organizations, conferences, events, etc.

  Develop and report on Metrics of Charlotte & Raleigh Offices and NC success

  Nonessential functions and responsibilities:

  Perform other related duties as assigned

  Required SkillsRequired Experience

  Bachelor’s degree

  15+ years of related experience

  Comprehensive knowledge of firm’s practice areas, clients and competition

  Leadership, management or supervisory experience

  Proficient in Microsoft Office Suite

  Knowledgeable of the RFP structure and proposal process

  Strong understanding of A/E industry terminology, business practices and delivery methods\

  Qualifications preferred:

  Professional Registration and/or certifications in area of specialization

  Working Conditions:

  Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

  JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.

  #LI-JP1

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