Chief Digital Officer

　　Department: Digital

　　Employment Type: Full Time

　　Location: Stephen A. Schwarzman Building

　　Reporting To: Anthony Marx

　　Compensation: $400,000 - $450,000 / year

　　Description

　　Please submit applications, including cover letters and CVs to our executive search partner, Tech Talent Project at http://tinyurl.com/NYPLCDO

　　The Position

　　The New York Public Library (NYPL) seeks a leader for a pioneering opportunity to lead the ongoing digital transformation of NYPL. The ideal candidate will be a visionary digital leader and a proven operating manager who can identify and work with internal and external resources to execute an aggressive digital expansion plan. This role encompasses a unique opportunity to continue to reshape a highly regarded, world-renowned institution as it continues to fulfill its mission in a digital age. Reporting to the President and serving as a member of his executive leadership team, the Chief Digital Officer is responsible for a staff of over 60 professionals, a total operating budget of $21 million, and significant grant opportunities.

　　About the Library

　　NYPL has been an essential provider of free books, information, ideas, and education for all New Yorkers for over 125 years. Founded in 1895, NYPL is the nation’s largest neighborhood public library system and the most used research library in the world. It includes their world-renowned research centers at the Stephen A. Schwarzman NYPL Building, the Schomburg Center for Research in Black Culture, and The New York Public Library for the Performing Arts. Together with its circulating branches– many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century, NYPL provides an extraordinary richness of resources, educational innovation, and opportunities available to all across its 92 locations throughout the Bronx, Manhattan, and Staten Island.

　　Serving more than 16 million patrons a year in the area and millions more online, NYPL holds more than 56 million items – from books, e-books, and DVDs to renowned research collections used by scholars worldwide.

　　In the always-expanding digital realm, NYPL provides patrons worldwide with powerful online tools to help them discover its extensive resources and services. On https://www.nypl.org/ , visitors can browse the library’s immense collections, download e-books, and view over 900,000 items from its award-winning Digital Collections. NYPL aspires to make information and knowledge digitally accessible to all.

　　With a $360 million operating budget, an endowment of $1.6 billion, and a staff of more than 2,800, NYPL is supported by public funds and private donations.

　　Opportunities

　　Some opportunities for the Chief Digital Officer to pursue and build on are:

　　Ensuring research patrons anywhere can access any research book digitally through the Library

　　Unifying search and discovery across the Library's and our peers’ vast research collections

　　Enhancing the ebook borrowing experience for patrons of the circulating collections

　　Improving the patron experience for basic library interactions, including finding programs and events

　　Strengthening the Library’s data infrastructure and capabilities

　　Understanding applications of AI for internal and patron-facing products and services

　　Strengthening the Library’s equity mission by improving access and support for underserved communities

　　Working with Communications & Marketing, leverage digital tools to strengthen NYPL’s brand and expand the Library's footprint, audiences, and membership.

　　Responsibilities

　　As a transformative leader, the Chief Digital Officer will:

　　Drive the development, communication, and execution of a world-class digital strategy for NYPL.

　　Provide a consistent approach for evaluating and integrating new digital initiatives, technologies, and products that are consistent with NYPL’s mission, target audiences, and service priorities.

　　Champion a customer-centric organizational culture that prioritizes outcomes and service delivery improvements that patrons can see and feel. Identify, adapt, and communicate best practices from the public and private sectors.

　　Create a digital team and culture that can quickly identify, test and implement new digital opportunities to further build NYPL’s user base and impact.

　　Develop and lead a digital product “roadmap” for the organization based on a deep understanding of NYPL’s assets, mission, user needs and expectations.

　　Lead and manage NYPL’s digital product development process, from idea to launch, ensuring timely delivery of secure, high-quality products that meet the needs of NYPL and its constituents.

　　Build and manage relationships with stakeholders, including peers, trustees, and community partners, to build a product roadmap that meets user needs and strengthens program delivery.

　　Identify, evaluate, and build strategic partnerships to deliver on NYPL’s digital agenda and to expand NYPL’s digital capabilities.

　　Set a cadence of urgency and excellence by quickly shipping products, completing initiatives, and starting and finishing large-scale projects.

　　Provide clear management direction through collaborative leadership; foster open communication and break down “silos” between functional teams. Promote a collegial environment that encourages teamwork.

　　Recruit, develop, and retain top-caliber and diverse team members, and continually evolve the organizational structure and needs as NYPL and the technology landscape continue to advance.

　　Prepare and manage the digital team budget; successfully run the department within the established budget approved by the President.

　　Partner with the Information Technology team on cybersecurity initiatives and threat responses

　　Communicate results, challenges, and opportunities to key organization “stakeholders,” including regular updates for the NYPL leadership team.

　　Serve as the staff lead to the Digital Library Committee of the Board of Trustees.

　　Decision-Making Responsibilities

　　Designs and oversees digital strategy for the Library, including representing it with the Board of Trustees, key internal and external audiences

　　Ensures that the Library’s digital experience is relevant to patrons and meets organizational objectives. Decides on the best delivery of objectives as defined by the President and his direct reports.

　　Decides on major digital changes such as new digital platforms, new skills, new standards, and digital policies such as privacy that need to be addressed.

　　Required Education, Experience & Skills

　　Required Education & Certifications

　　Bachelor’s degree and 10+ years’ experience as a digital leader or product management leader with media, educational institution, non-profit, consumer technology, or Internet company experience or an equivalent combination of education and experience. Must include extensive experience building, testing, and launching innovative products and services that expand user base and engagement.

　　Requires:

　　Demonstrated experience leading the delivery of customer-facing technology at scale.

　　Deep understanding of modern technology and product delivery principles and practices, including software development and security.

　　Ability to communicate/translate technical concepts to a broad range of internal and external constituents.

　　Ability to develop and manage high-performing teams and demonstrated skill in leveraging organization structure and allocating resources efficiently to achieve results; and

　　Excellent communication and presentation skills, and demonstrated skill interacting with large and small groups, with the ability to connect with people from diverse backgrounds and at all levels of the organization.

　　Preferred qualification: Master’s degree and digital leader experience.

　　More...

　　Core Values

　　All team members are expected and encouraged to embody the NYPL Core Values:

　　Be Helpful to patrons and colleagues

　　Be Resourceful in solving problems

　　Be Curious in all aspects of your work

　　Be Welcoming and Inclusive

　　Work Environment

　　Office Environment

　　Hybrid Work Environment (not a 100% remote role)

　　Requires some travel within NYC

　　Physical Duties

　　N/APre-Placement Physical Required?

　　No

　　Union/Non Union

　　Non-Union

　　FLSA Status

　　Exempt

　　Schedule

　　Mon-Fri - 9-5; hybrid work environment

　　This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

　　Compensation and Benefits Package

　　The starting salary range for this position is $400,000 to $450,000.

　　Work-life balance and financial planning are essential to every employee’s success. The successful candidate will be eligible for a comprehensive benefits package consisting of health and life insurance, participation in the New York State & Local Retirement System (NYSLRS), or the New York State Voluntary Defined Contribution Plan (VDC), access to Voluntary Savings Programs, a Commuter Benefit Plan, a Flexible Spending Account, a backup emergency child and adult/elder care program and a time-off package consisting of 4 weeks of vacation, 1 week of personal time and 12 sick days. All benefits are subject to the terms of the applicable policies and plan documents, as may be amended from time to time.

　　NYPL is an equal opportunity employer and is strongly committed to diversity, equity, and inclusion in every sense of the word – from background and birthplace to experience and ideas.

　　All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, veteran, or disability status.

　　Please submit applications, including cover letters and CVs to our executive search partner, Tech Talent Project at http://tinyurl.com/NYPLCDO

　　The New York Public Library Salary Statement

　　At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

　　Union Salaries are determined by collective bargaining agreement(s).

　　Please submit applications, including cover letters and CVs to our executive search partner, Tech Talent Project at http://tinyurl.com/NYPLCDO