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　　Job Summary

　　The role of Change Management Specialist is to plan,develop and execute change management activities for CN's Elevate Business TransformationProgram (SAP S/4HANNA and other systems outside SAP).

　　The ideal candidate will work closely with the Change Management Team, different Business Functions, and I&T Stakeholders to ensure that people, process, and technology changes are prioritized, Change Management best practices are applied, and CN's training and communication guidelines are followed to ensure adoption of the new ways of working.

　　The Change Management Specialist will report to the Senior, Change Manager and will play a key role in keeping all the stakeholder groups engaged and informed throughout the various releases of the Business Transformation Program.

　　Main Responsibilities

　　Stakeholder Engagement and Change Preparation

　　• Engage stakeholders at all levels of the organization (Executive, I&T, end users within management and unionized groups)

　　• Identify impacted stakeholders and conduct impact assessments

　　• Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks

　　• Create risk mitigation tactics to minimize resistance

　　• Manage change network groups (Change Champions and Super Users)

　　• Liaise with other key groups at CN and externally (Support, business units and different functions such as Finance, Procurement and Supply Chain Management, etc.)

　　• Proactively identify people risks to enable successful change adoption and work collaboratively to develop and implement mitigation tactics

　　Training & Performance Support

　　• Collaborate with Learning and Development Specialist to conduct training needs assessment

　　• Support in the develop relevant training material for impacted stakeholders (job aids, presentations, system simulations, etc.)

　　• Conduct training sessions and gather participants feedback on training opportunities

　　• Ensure all the communication & engagement activities align with the training strategy

　　Communications

　　• Support leadership engagement activities

　　• Develop strategic communication plans to support client groups

　　• Draft communications and oversee review cycles and approvals

　　• Ensure the communication plan is up to date

　　• Distribute communications to internal audiences

　　Adoption

　　• Work with program teams and change network to regularly assess stakeholder readiness and measure adoption and propose mitigation plan when necessary

　　• Based on readiness and adoption results, propose change management mitigation tactics that would support the program objectives

　　Requirements

　　Experience

　　• Minimum 5 years experience leading change management activities within a complex program/project

　　• Familiar with project management approaches, tools, and phases of the project lifecycle

　　• Ability to build, manage and facilitate the execution of change management plans to support the people side of business transformations.

　　• Experience in implementing people, process, and technology changes across the organization, working in partnership with business functions and leadership.

　　• Strong analytic and decision-making abilities

　　• Proven ability to partner cross functionally and lead/collaborate through influence

　　• Capacity to summarize complex data and visualize it in easy-to-understand formats

　　• Experience working in a unionized environment.

　　Any designation for these above would be considered as an asset.

　　Education/Certification/Designation

　　• Bachelor's Degree in Organizational Behaviour, Management, Human Resources (HR) or similar field

　　• Change Management Certification (PROSCI)

　　• Experience in delivering within large scale ERP transformation implementations, preferable SAP .

　　Any designation for these above would be considered as an asset.

　　Competencies

　　• Demonstrates agility and drives change

　　• Knows the business and stays current on industry needs

　　• Sets direction and inspires others

　　• Communicates with impact

　　• Delegates and empowers others to create accountability

　　• Collaborates with others and shares information

　　• Demonstrates active listening

　　• Solves problems to create value

　　Technical Skills/Knowledge

　　• Advance proficiency in Microsoft Office 365 (Power Point, Excel, Access, etc.)

　　• Fluently bilingual both written and verbal (English, French)

　　• Solid understanding of the logistics and transportation industry

　　*Any knowledge for any of the above would be considered as an asset

　　About CN

　　CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

　　At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at [email protected].

　　As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.