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　　Job Category

　　Enterprise Technology & Infrastructure

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Position Description:

　　We are looking for a dedicated and dynamic professional to join the BizTech Training & Transformation team to support the CIO organization's strategy, growth, and innovation through process optimization. In this role, you will be responsible for driving continuous improvement initiatives, optimizing operational processes, and setting the standard for process excellence across BizTech. The ideal candidate is expected to be a self-starter, think independently, and work cross-functionally to drive process improvement initiatives end-to-end including goal-definition, implementation, change management, and measurement.

　　Primary Responsibilities

　　Work closely with business leaders, technology teams, and other partners to understand their needs, collect feedback, and align process improvement initiatives with business objectives

　　Analyze existing processes to identify improvement areas, drive automation, improve end user experience, reduce costs, and or save/time

　　Collaborate with cross-functional teams to identify, design, and implement process improvement initiatives across the CIO organization

　　Collaborate with BT Change & Training team to drive adoption of process excellence across the CIO organization through developing and implementing change management and training plans

　　Build process improvement capacity across BT by sharing and training on process improvement tools (e.g., process mapping, value analysis, root cause analysis) and best practices to promote a continuous improvement culture and mindset

　　Provide guidance, support, and expertise to teams within the CIO organization on process improvement best practices to ensure proper implementation and sustainability

　　Here's what we're seeking:

　　8+ years experience in process improvement, business process reengineering, change management or related fields; prior consulting experience preferred

　　Proven experience supporting an IT organization with identification and implementation of process improvement efforts

　　Knowledge of IT processes and procedures, including but not limited to business strategy, IT security, risk management, information management, and deploying IT Services and solutions

　　Demonstrated experience of process improvement methodologies such as Lean or Six Sigma

　　Demonstrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude

　　Strong interpersonal, written, and verbal communication and presentation skills with the ability to effectively communicate complex concepts and strategies to diverse audiences

　　* Bachelor of Science (BS) OR Bachelor of Arts (BA) Degree

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