JOB TITLE Change and Communications Manager

　　LOCATION London

　　 ABOUT UNILEVER

　　Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

　　Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace'.

　　 ABOUT PROCUREMENT

　　Part of the Supply Chain family, Procurement is responsible for over 30B Euro of material and services spend globally with more than 60,000 suppliers, over half of them in MBS. Getting the right services and materials, sustainably sourced and ensuring responsible procurement is critical to ensuring our brands with purpose grow. Our teams work closely with the business to understand stakeholders needs, bring innovation to meet changing consumer, employees', and customers' needs, and drive financial value for Unilever through competitive buying. We're at the forefront of digital procurement, bringing new tools and analytics to drive data-based decisions.

　　Our Lighthouse strategy puts competitive buying at the heart of what we do to bring value to Unilever in a responsible, strategic, and sustainable way, growing together with partners around the world. Our ambition is based on three key drivers: being Purpose-Led, Value-Driven, and Future-Fit

　　 ABOUT (TEAM/ DEPARTMENT)

　　Part of the Supply Chain family, Procurement is responsible for over 30B Euro of material and services spend globally with more than 60,000 suppliers, over half of them in MBS. Getting the right services and materials, sustainably sourced and ensuring responsible procurement is critical to ensuring our brands with purpose grow. Our teams work closely with the business to understand stakeholders needs, bring innovation to meet changing consumer, employees', and customers' needs, and drive financial value for Unilever through competitive buying. We're at the forefront of digital procurement, bringing new tools and analytics to drive data-based decisions.

　　Our Lighthouse strategy puts competitive buying at the heart of what we do to bring value to Unilever in a responsible, strategic, and sustainable way, growing together with partners around the world. Our ambition is based on three key drivers: being Purpose-Led, Value-Driven, and Future-Fit.

　　 ABOUT MBS

　　MBS, Unilever's Marketing and Business Services Procurement team, is responsible for Unilever's sourcing and supplier strategy and execution for all third party spend across Marketing, Business Services, and IT, supporting the business requirements of Brands, Divisions, Markets, and functions to drive 4G growth through strategic supplier management, cost and value management, sustainability, and innovation, aligned with Unilever's Compass. The team manages an annual spend of ~10B Euro with a supplier base of about 40,000.

　　 JOB PURPOSE

　　The Change and Communications Manager for MBS Spend Optimization is a key role to enable the successful delivery and sustained adoption of the MBS Lighthouse programme. Through MBS Lighthouse, we will create sustainable savings and value creation through spend optimization across all aspects of MBS. This programme supports a focused approach to drive different ways of working to shape long term value creation. This role is a key part of the core value delivery team.

　　The role will work closely with the Head of MBS Spend Optimization and the Spend Optimization Manager, as well as MBS VP, MBS LT, and senior executives across the Unilever business environment, to design and implement a comprehensive change management and communications plan that will drive awareness, engagement, and commitment to the programme objectives and outcomes. The role will also coordinate with the relevant partner functions, such as Supplier Ops, Procurement Strategy & Insights, VMO, Finance, Legal, and others, to ensure alignment and consistency of messages and actions. The role will leverage best practices and tools from the Unilever Change Management Framework, as well as bring creativity and innovation to the change and communications approach. This role is expected to be in place for a three year time horizon, and concludes by ensuring sustainable and ongoing capabilities and value delivery for lasting impact.

　　The successful candidate will have a strong background and experience in change management and communications, preferably in a procurement or business transformation context. This person will have excellent communication and interpersonal skills, with the ability to craft and deliver compelling stories and messages for various audiences and channels. This person will also have a good understanding of the MBS procurement landscape, including supplier strategies, procurement systems and processes, and partner functions.

　　 RESPONSIBILITIES Designing and implementing a change management and communications plan for the MBS Lighthouse programme, aligned with the programme objectives, scope, and timelinesConducting stakeholder analysis and change impact assessment to identify the key audiences, needs, and risks for the programmeDeveloping and executing a stakeholder engagement and communication strategy, using a variety of channels and formats, to raise awareness, generate interest, and drive commitment to the programmeCreating and delivering engaging and impactful content and materials, such as presentations, newsletters, videos, podcasts, webinars, infographics, etc., tailored to different stakeholder groups and levelsMeasuring and monitoring the effectiveness and impact of the change and communications activities, using feedback mechanisms and KPIs, and adjusting the plan as neededCollaborating and coordinating with the MBS VP, Head of MBS Spend Optimization, the MBS LT, and partner functions to ensure alignment and consistency of messages and actions across the programmeSupporting the adoption and execution of the MBS Lighthouse strategy, by providing change management and communications guidance and support to the MBS and partner teams involved in the programmeLeveraging internal and external best practices and tools for change management and communications, and bringing creativity and innovation to the approachProactively identifying and mitigating risks and issues related to the LH programme, its adoption and execution, and successful delivery.Success metrics are stakeholder satisfaction, programme awareness, engagement, and adoption, value delivery as per MBS Lighthouse, and embedded sustained ways of working for the long term. ALL ABOUT YOU

　　8+ years of change management and communications experience, preferably in a procurement, supply chain, or business transformation context

　　Strong knowledge of Unilever Change Management Framework and tools, as well as other relevant methodologies and frameworks

　　Experience in designing and implementing change management and communications plans for large, complex global programmes

　　Experience in developing and delivering engaging and impactful content and materials, using a variety of channels and formats, tailored to different stakeholder groups, levels, and cultures

　　Knowledge and experience with Unilever operating context and culture strongly preferred

　　Knowledge of MBS procurement landscape, including supplier strategies, procurement systems and processes, and partner functions

　　General Skills & Competencies

　　Ability to work under pressure and in a complex global environment, balancing a broad spectrum of stakeholder requirements, with a bias for action

　　Comfortable working in conditions of ambiguity and learning and leading through change

　　Mastery of driving adoption and execution of a shared vision and strategy for change, whilst managing the interface between "day to day" and transformative initiatives

　　Ability to interact with stakeholders effectively and efficiently cross functionally to understand their needs and deliver effective solutions

　　Accountability and responsibility, with ability to work independently and as part of a team

　　Contagious passion for shaping the future and inspiring others toward a shared vision

　　Robust verbal and written communication skills, including creation and delivery of effective content in varied formats for all levels in the organization

　　Knowledge of financial metrics and business acumen for prioritization and maximizing impact, with both big picture thinking and attention to detail

　　Stakeholder management and people skills

　　 WHAT WE OFFER

　　Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

　　Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

　　As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

　　To find out more, including more information about our Employee Resource Groups, please click here .

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