Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

　　As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

　　What We Offer:

　　•    Impact - The work you do here matters to millions. 

　　•    Growth - Philadelphia is growing, why not grow with it? 

　　•    Diversity & Inclusion - Find a career in a place where everyone belongs.

　　•    Benefits - We care about your well-being.

　　The mission of the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) is to educate, strengthen, and serve individuals and communities so that all Philadelphians can thrive. We work with persons recovering from mental health and/or substance use, individuals with intellectual disabilities, families, and service providers to ensure that high quality services are accessible, effective and appropriate. We are committed to developing a system of care that is data-driven, employs evidence-based practices, promotes cultural competence and eliminates health care disparities.

　　Job Description The Data Management and Business Intelligence Supervisor (DMBIS) is responsible for overseeing data management within the Behavioral Health Division (BHD) as well as requirements gathering, analysis, design, development and support of operational and analytical reporting solutions using various reporting and business intelligence technologies. The DMBIS works with data architects, analysts, database administrators and other developers within the department to develop and maintain operational reporting solutions and integrated analytical capabilities. The DMBIS also functions as the expert in the use of business intelligence (BI) tools by members of the department, and supervises Business Intelligence Developers and data analysts that support BHD.

　　This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills. This DMBIS role requires a service-oriented mentality, a high sense of ownership of the problems and requests assigned, a focus on managing and resolving issues in alignment with expectations, establishing and maintaining communication with database stakeholders to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes. The DMBIS must be capable of working both independently and collaboratively, as well as meeting supervision standards so that projects are managed and overseen efficiently.

　　Essential Functions

　　Supervision:  

　　•    Supervise multiple staff to ensure their work is completed on time and within the standards of best practices for data management and business intelligence.

　　BI Reporting Solutions:  

　　•    Use the BI platform Qlik Sense and other reporting tools to deliver operational and analytical reporting solutions consistent with the vision and direction of the department’s Director of Business Intelligence and its Chief Information Officer 

　　•    Analyze reporting requirements to determine if needed data already exists in the data warehouse environment or must be acquired 

　　•    Serve as a technical subject matter expert for BI teams in other areas of the organization 

　　•    Monitor and optimize reporting applications to improve performance and address errors and issues 

　　BI Platform Support: 

　　•    Install, configure, and administer BI client and server software to ensure a working interface and effective performance between applications software, systems software, and installed hardware.  

　　•    Coordinate with application and network infrastructure personnel to ensure availability of the BI reporting environment. 

　　•    Establish backup and recovery or replication plans for BI configuration and user data to minimize data loss and system downtime. 

　　•    Support multiple application development and project teams and manage competing priorities. 

　　BI Best Practices:  

　　•    Mentor report builders in the use of the environment and developing more complex reports to assist business units. 

　　Data Integration Support:  

　　•    Assist data warehouse analysts in identifying data warehouse sources and helping to map them to reporting structures to support BI initiatives.  

　　•    Collaborate with developers, data analysts, architects, database administrators and business analysts in business units as well as both local and enterprise technology units to meet reporting needs of stakeholders and grow BI capabilities. 

　　•    Assist in data analysis for data quality issues by identifying data integration errors and working with data integration teams to provide solutions and improve data quality 

　　•    Work with the department’s enterprise data warehouse and master data management environment as the primary source for analytical reporting solutions, reusing data and structures as appropriate 

　　Research:   

　　•    Perform directed and independent research on various BI and data management subjects and submit summaries and recommendations.  

　　•    Use and maintain the business glossary, data dictionary, and source-to-target data mapping documentation as necessary. 

　　•    Assist in identifying business rules and requirements for data integration processes and provide  document rules and procedures

　　Competencies, Knowledge, Skills and Abilities

　　•    Experience supervising multiple staff

　　•    Proficiency in the use of structured query language (SQL), including the ability to design, write, test, troubleshoot and execute SQL scripts and queries. 

　　•    Proficiency in the use of various data modeling, data management, and general productivity tools and technologies, including knowledge of the concepts of database management, database design, and internal data security mechanisms  

　　•    Strong organizational and administrative skills including time management, prioritizing, multi-tasking, and keeping track of information or work in progress while ensuring accuracy.  

　　•    Knowledge of the principles and practices of designing, developing, implementing, maintaining, evaluating, and controlling operational and analytical reporting solutions.  

　　•    Knowledge of BI software and other reporting tools; Qlik Sense experience strongly desired.  

　　•    Knowledge of information technology and familiarity with information design patterns, technology practices, policies, and procedures.  

　　•    Ability to create a dimensional model based upon business requirements, and to create and implement an efficient database design from application specifications.  

　　•    Ability to communicate effectively and coordinate activities with other information technology staff in the development of complex reporting solutions, as well as the ability to communicate effectively between subject matter experts and developers to ensure accurate translation of business needs to implementation efforts.   

　　•    Ability to analyze problem conditions affecting data quality or the performance of reporting solutions, and then arrive at realistic solutions.  

　　•    Ability to adapt to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.  

　　•    Ability to apply professional judgment in complex situations and handle effectively multiple tasks, initiatives and priorities

　　Qualifications •    Bachelor’s Degree (coursework in Data Analysis, Information Management or Information Technology preferred).

　　•    Five (5) years of experience in implementing BI and reporting solutions in a large heterogeneous organization, including design, development, performance, evaluation, modification, security, backup, version control, and quality assurance. 

　　•    Other combinations of education and experience may be evaluated on a case-by-case basis.

　　Additional Information Salary Range: $80,000 - $90,000

　　Starting salary to be determined based on experience and qualifications.

　　Important: To apply, candidates must provide a cover letter and a resume.

　　Discover the Perks of Being a City of Philadelphia Employee:

　　•    We offer Comprehensive health coverage for employees and their eligible dependents

　　•    Our wellness program offers eligibility into the discounted medical plan

　　•    Employees receive paid vacation, sick leave, and holidays

　　•    Generous retirement savings options are available

　　•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.

　　•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.

　　•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

　　Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

　　*The successful candidate must be a city of Philadelphia resident within six months of hire

　　Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

　　The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].