About Wells Fargo

　　Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories .

　　Department Overview

　　Operations streamlines business performance by integrating and transforming delivery on a global scale to consistently provide superior customer experiences and increase shareholder value.

　　Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls.

　　Operations Utilities

　　Operations Utilities is responsible for managing company-wide utility functions to drive scale, operational efficiency, and consistency while designing and executing improvements to automate processes and support the implementations of internal controls.

　　Operation Utility - Quality Assurance

　　The objective of the QA team is intended to provide reasonable assurance that the business processes and risk-mitigating controls are operating as designed and expected, and those risks are sufficiently mitigated. Furthermore, these activities should enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies and adverse customer impacts.

　　The Quality Assurance (QA) Team, by design, serves as a post transaction quality assurance function, aligning to the definition of a Quality Assurance per the Quality Assurance Policy.

　　Quality assurance activities, including the evaluation of transactions, files, or other items to verify consistent application of regulatory and internal policy requirements and to assess the quality of controls. These reviews may be performed manually or through automated means.

　　In this role, you will:Executing self-assurance activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activitiesEnsuring business process controls are working effectively in order to promote and enable proactive identification, root cause analysis, reporting, escalation, and corrective action of process and control deficiencies and adverse customer impactsImplementing the Ops Utilities Quality Assurance Activities methodology through the following requirements:Creating and maintaining QA test scripts and procedure documentation Recording and maintaining a centralized inventory of QA activities Facilitate an efficient and valued review process Ability to thoroughly document and succinctly write final reports of the applicable QA Activities Executing reporting, escalation, root cause analysis, and resolution of identified issues. Collaborate with and report findings and recommendations to management concerning Quality Assurance issues Informing risk measures, where appropriate Working with the business groups with the newly identified controls within the Risk and Control Self-Assessment tool to map controls to the future state of QA testingProvide maintenance and implementation support for Quality assurance program for Financial Crimes Groups. Participates in special projects as assigned that could involve very large volumes, high profile clients, and accelerated service level agreements to complete the request quicklyProvide feedback and present ideas for improving or implementing processes and tools within QA groupIdentify and recommend opportunities for process improvement and risk control developmentSupport production environment as per business requirement and set objectivesEssential Qualifications4+ year of experience in one or a combination of the following: Quality Assurance, business support, Operational Risk Management, implementation, business operations or strategic planning in financial services demonstrated through work or military experienceBachelor's degree in business, finance or economics. Desired Qualifications Experience in creating, executing, and documenting QA/Compliance/Audit/post transactional testingStrong QA/QC/testing/Audit backgroundStrong Microsoft Office skills (Excel, PowerPoint etc)Excellent verbal, written, and interpersonal communication skillsStrong analytical skills with high attention to detail and accuracyAbility to work effectively, as well as independently, in a team environmentCritical thinking skillsExperience in executing Quality Assurance Activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activitiesExperience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls; analyzing business and/or system changes to determine impact, identify and assess operational risk issuesExposure and proven track records in reporting and MISWe Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.