At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

　　(Hybrid role based in Boston, MA)

　　We're seeking a talented and dedicated Brand Social Manager to bolster our Social Media Team at Klaviyo. As a Brand Social Manager, you'll be instrumental in fostering genuine connections and interacting with our community of users, customers, and industry influencers - and deeply infusing our brand voice across everything you do. Reporting directly to the Head of Brand, you'll be tasked with developing, expanding, overseeing, and reporting on our online communities across various social media platforms.

　　How You'll Make a Difference

　　Monitor social media platforms for mentions, comments, and queries related to Klaviyo's products and services, providing timely and helpful assistance while maintaining the brand's voice and tone. Collaborate with internal teams, including Customer Support and Product, to address customer concerns and provide tangible solutions. Engage with customers and prospects in a positive and empathetic manner, showing genuine care and attentiveness to their needs. Cultivate relationships with community members, influencers, and industry partners, nurturing a network of brand ambassadors and advocates. Ensure that our followers are noticed, heard, and treated like humans. Proactively identify patterns or trends in customer queries and provide recommendations for process improvements or knowledge base updates. Analyze community engagement metrics and provide regular reports on community growth, sentiment, and trends to optimize social media strategy. Stay up-to-date with industry trends, best practices, and emerging social media platforms, providing recommendations for continuous improvement and innovation. Build a living playbook that helps us align internally on how to respond to conversations in a way that represents our brand voice and values. Assist in the development and execution of customer support content for social media platforms, such as FAQs, tutorials, and troubleshooting guides.

　　Who You Are

　　Demonstrated experience in community management, social media management, or a related role in a B2B SaaS company. 2-3+ years preferred. Exceptional writing and communication abilities, capable of crafting clear, engaging, and compelling messages to effectively communicate Klaviyo's brand values, announcements, and engage with the community. Strong understanding of social media platforms, trends, and best practices. Passionate about building and nurturing online communities, with a customer-centric mindset. Proficiency in social media management tools and analytics platforms, including Sprout. Self-motivated, detail-oriented, highly organized, and able to manage multiple projects and deadlines simultaneously. Familiarity with the e-commerce industry and understanding of the challenges and opportunities faced by businesses in this space is a plus.

　　The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

　　Pay Range For US Locations:

　　$68,000-$102,000 USD

　　Get to Know Klaviyo

　　We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

　　Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

　　IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

　　You can find our Job Applicant Privacy Notice here .