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BPO Coordinator (CMT)
BPO Coordinator (CMT)-April 2024
Hinganghāt
Apr 19, 2025
ABOUT C.H. ROBINSON
As one of the world’s largest logistics platforms, we are responsible for getting goods to people, when and where they need them.
10,000+ employees
Client Services
VIEW COMPANY PROFILE >>
About BPO Coordinator (CMT)

  DUTIES AND RESPONSIBILITIES

  The duties and responsibilities of this position consists of, but are not limited to, the following:

  To validate and understand the requests received from regional CMTsTo ensure rates are filed in the internal rating tool as per the request and terms specifiedManage execution of assigned CMT team activities, including filing, documentation, creation of SOPs, Internal Process Tracker updates and quality assuranceFile documents in digital records and ensure appropriate storageReview and maintain the accuracy of the records in the documents like SOP, editing where necessary to ensure they are up to dateMaintain confidentiality around sensitive documentationSupport in preparing process related reports as and when requiredManage record keeping for all contract-related correspondence and documentation.Ensure that contracts are executed in accordance with the SOP & TATProvide contract-related issue resolution, both internally and externallyCoordinate with the CHR IT for any system related issuesCoordinate with the CHR Contract Management Team and communicate contract-related information to all stakeholdersDocumentation of SOPs carrier wise and region wiseEnsure that contracts are properly updated in our internal systemIdentify opportunities to enhance the current process

  QUALIFICATIONS

  Required:

  2+ years in Ocean contract pricing / working with Ocean rate tool.Any Bachelor's or Master's degree.Knowledge in Ocean contracts / Trade lanes / Freight Costs / SurchargesGood in English communication skillsGood knowledge in MS Office (Especially in MS Excel)

  Your Health, Wealth, and Self

  Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  Group Mediclaim Policy (GMC)Group Personal Accident (GPA) policyCovid-19 related coverage and reimbursementEmployee State Insurance Corporation (ESIC)Group Term Life (GTL) Insurance Plan for employeesEmployee Stock Purchase Plan (ESPP)Investment Declaration & Flexi Benefit PlanVariable Pay based on positionFlexible work arrangementsPaid Privilege, Casual and Sick LeavesPaid Maternity & Paternity LeavesPaid Compassionate LeavesPaid Public HolidaysPaid time off to voteReward & Recognition ProgramWedding AllowanceSpecial Mobility AssistanceEmployee Wellness InitiativesPlus a broad range of career development, networking, and team-building opportunities

  Equal Opportunity Statement

  C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

  Why Do You Belong at C.H. Robinson?

  Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

  As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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