escorting guests with their baggage to their room when check-in. - welcoming guests - escorting guests with their baggage from their room when check-outs - Make the parking requests for guests vehicles - Carefully and safely handle the luggage and baggage of the guest. ### Bellboy job description and General duties - Welcoming guests at the main entrance, and greeting them appropriately as per the time. - Escort guests to their rooms and explain hotel facilities. - Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guests request. - Assist with valet parking during the arrival and departure of the guest. - Receive and store the guest luggage and keep a proper record of level tags - Store the guests luggage in the luggage room and respond to their request. - Tie the luggage tags to the guests luggage, especially for group check-in. - Guide the guests to arrive at the reception desk and to wait beside them. - Receive the room key from the front desks and escort the guest to the room. - If guest want to change the room be prepared for, transferring baggage from one room to another. - You should remember the guest by name especially; - repeat guests, - VIPS, repeat guest - long-staying guests and - always greet guests as saying Welcome again - Recommend to the guest about the Food and Beverage outlets operational times. - Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items. - Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest. - Clean and maintain the baggage room and work area assist in maintaining - Report to the reception desk or bell captain about any malfunctioning equipment. - Maintains and upkeep the appearance of the hotel lobby and entrance. - perform other duties as per assign - Be fully aware of what functions are going on in the hotel - Able to explain relevant information relating to hotel facilities, and on all places of interest around the hotel. - Note down any request that has made from the hotel guest and act quickly without the fail. - Fully cooperate with colleagues and hotel concierge. - Appropriately dressed when on duty and to have discipline at all times. - Participate in pre-shift briefing and coordination meetings scheduled or ordered by the Bell Captain or the Front Office Manager.