About this role:

　　Wells Fargo is seeking an Associate Personal Banker (SAFE) for Branch Banking as part of the Consumer and Small Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com .

　　In this role you will:

　　Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

　　Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

　　Receive direction from managers and exercise judgement within defined policies and procedures

　　Develop understanding of bank products and services to connect to customers' needs

　　Interact with customers to demonstrate care and build relationships

　　Provide appropriate options for bank products and services to customer

　　Refer customers' financial needs to other bankers and partners as needed

　　This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction

　　As such, this position requires compliance with the SAFE Mortgage Licensing Act of 2008 and all related regulations

　　Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results

　　Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

　　Required Qualifications:

　　6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

　　Bilingual speaking and listening proficiency in Spanish/English

　　Desired Qualifications:

　　Customer service focus with experience handling complex transactions across multiple systems

　　Experience proactively engaging with customers through outreach via phone or email

　　Ability to educate and connect customer to technology and share the value of mobile banking options

　　Ability to help customers succeed financially by offering introductions to additional team members as appropriate

　　Experience working with others on a team to meet customer needs

　　Experience fostering and developing strong customer relationships

　　Ability to build strong relationships with internal partners

　　Ability to follow policies, procedures, and regulations

　　Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

　　Ability to interact with integrity and professionalism with customers and team members

　　Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

　　Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

　　Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

　　Support customers and employees in resolving or escalating concerns or complaints

　　Job Expectations:

　　Ability to work weekends and holidays as needed or scheduled

　　Must take and pass required language assessment (remove if not needed)

　　Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

　　This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position

　　Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

　　This position is not eligible for Visa sponsorship

　　bi-lingual Spanish

　　Posting End Date:

　　26 Feb 2024

　　*Job posting may come down early due to volume of applicants.

　　We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Applicants with Disabilities

　　To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

　　Company: WELLS FARGO BANK

　　Req Number: R-335011

　　Updated: Mon Jan 22 00:00:00 UTC 2024

　　Location: FALLS CHURCH,Virginia