DUTIES AND RESPONSIBILITIES

　　Formal mentorship concluded

　　High complexity assignments - augmentation and/or independent segment owner

　　Moderate complexity assignments - augmentation (1 or >) or owner

　　Low complexity assignments - owner (1 or >)

　　May lead another individual

　　Ability to see whole picture

　　Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions

　　Responsible for responding to service restoration calls

　　Responsible for the overseeing of incident queues to ensure service level service levels are met

　　Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences

　　Determines need for and responsible for installing Operating Systems patches including pre and post level reporting

　　Maintains accurate list of all server component code levels and alerts leadership when codes are approaching threatening levels

　　Follows documented procedures for installing, maintaining and administering server hardware and software environments

　　Possess a general understanding of server hardware components

　　Possess a general understanding of network design, components and computer systems interactions

　　SUPERVISORY RESPONSIBILITIES

　　This position does not have direct reports but may mentor less experienced associates in the role.

　　RECRUITING INFORMATION

　　Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

　　QUALIFICATIONS

　　Required

　　Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

　　Basic understanding of server computing

　　OS Platform Requirements (varies on OS platform of position):

　　Windows 1-2 years hands on administration of Windows OS environments

　　VMware 1-2 years hands on administration of VMware environments

　　Linux 1-2 years hands on administration with RHEL or other Linux environments

　　HPUX 1-2 years hands on administration of HP-UX OS environments

　　Solaris 1-2 years hands on administration of Solaris OS environments

　　AIX 1-2 years hands on administration of AIX OS environments

　　Preferred

　　Basic understanding of ITIL framework

　　Travel %

　　10%-20%

　　JR009666