Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

　　 Description & Qualifications

　　Description

　　The Associate Manager, has the responsibility of managing day-to-day activities of the Benefits Administration team, consisting of Benefits Administrators and Benefits Specialists through mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer service level agreements (SLA) is required. This role will actively support process and technology initiatives that will improve the operational performance of the team while providing a great customer experience.

　　Primary/ Essential Duties and Key Responsibilities:

　　• Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness, Quality, Productivity and other SLA's for the team are met

　　• Should be effectively able to manage performance of a team of 10 - 15 members

　　• Assist in the workload management and prioritization of day-to-day duties and projects

　　• Drive the establishment and refinement of the UKG Services and Support methodology and best practices

　　• Track and/or project management of various projects to ensure timeliness

　　• Attend and/or lead recurring service calls, business reviews, and project debrief for assigned customers

　　• Support managers and LT with automation and transformation projects supported by business

　　• Should be able to demonstrate ability to coach/mentor/guide the team

　　• Serve as first point of escalation for any issues that arise, including problems with customers, third parties, internal teams, and internal systems

　　• Monitor completion of requirements and provide leadership sign-off of processing and daily activities

　　• Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan

　　• You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively

　　• Problem solving, time management and priority setting skills

　　• Expected to demonstrate UKG core values

　　• Generate operational metrics to communicate and manage the performance of the production team

　　• Engage in hiring along with the manager

　　• Implement quality control measures effectively

　　Qualifications

　　Qualification:

　　• Overall, 8 - 10 years of work experience in US H&W Benefits related teams, with 3+ years of people management experience

　　• Working knowledge of employee life-cycle U.S. Benefits Administration related regulations, ERISA guidelines, and HIPAA Compliance

　　• Ability to work US shifts

　　Preferred Qualifications/Skills:

　　• Technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions preferred

　　• Strong background in customer service

　　• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)

　　• Industry level benefits certification will be a benefit

　　Interpersonal Skills:

　　• Excellent written and verbal communication skills

　　• Conflict resolution

　　• Excellent customer service skills

　　• Ability to handle multiple tasks under stringent timelines

　　• Highly motivated and team oriented

　　 EEO Statement

　　Equal Opportunity Employer

　　Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

　　View The EEO Know Your Rights poster and its supplement.

　　View the Pay Transparency Nondiscrimination Provision

　　UKG participates in E-Verify. View the E-Verify posters here .

　　 Disability Accommodation

　　For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].