Team Member (AA - Voice)

　　You bring knowledge & expertise

　　Required Experience & Skills:

　　Fresher Low complexity clerical processing Basic process knowledge Basic technical skills proficiency Ability to meet agreed quality standards within tight deadlines. Non/very low client engagement Ability to follow instructions / scripts / process-flows. Excellent understanding of Insurance Industry for experienced colleagues Proficient in MS-Office (preferably Excel) Project management Quality management Results driven. Foster teamwork Giving feedback Roles and Responsibilities:

　　Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements. Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes. Develops, coordinates, and enforces systems, policies, procedures, and productivity standards. Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results. Adhere compliance and generate control reports. Generate statutory reporting per country requirement. Audit Management - Active participation in internal/external audits Escalation management Generating scheduled/ ad-hoc reports Trainable Skills: Neutral Voice and Accent and call management UK Saving and Retirement Industry Skills Process Knowledge

　　Qualifications:

　　Graduate

　　L&P Policy Acquisition & Servicing