About Sandia:

　　Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

　　Challenging work with amazing impact that contributes to security, peace, and freedom worldwideExtraordinary co-workersSome of the best tools, equipment, and research facilities in the worldCareer advancement and enrichment opportunitiesFlexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance

　　World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.govThese benefits vary by job classification.

　　What Your Job Will Be Like:

　　Organization 03734, Health Care & Medical Clinic Operations, is currently seeking an Administrative Support to support the team in Employee Health Services!

　　The selected candidate will provide professional administrative support for Employee Health and Well Being clinics, projects, and activities.

　　On any given day, one may be called upon to:

　　Answer and document high volumes of incoming callsUtilize health records scheduling systems and Microsoft outlook to schedule patient appointmentsCheck in/out patients for appointmentsCoordinate patient encounters by performing activities related to patient registration (e.g., insurance verifications, explanation of documents that require patient signatures, and accuracy of data capture for encounters)Collect and organize information required to perform assigned workAddress and manage complaints and conflict utilizing the help of a supervisor when neededFormulate complete and accurate telephone encounter messages in Employee Health RecordsDeliver high quality customer service and patient confidentialityCoordinate and communicate in a professional manner with other services and departmentsProvide timely communications and updates to applicable customers on changes to provider schedulesAttend and participate in meetings and trainingsFollow Employee Health Services' operational procedures & training processes

　　Due to the nature of the work, the selected applicant must be able to work onsite 100% of the time.

　　Qualifications We Require:

　　A High School diploma, plus 3 years in general administrative services or a relevant field; or equivalent experience and/or achievements that demonstrate the knowledge, skills, and ability to perform the duties of the jobThe ability to acquire and maintain a DOE L-level security clearance

　　Qualifications We Desire:

　　Experience and knowledge working at Sandia's Employee Health Clinic or working in a healthcare settingKnowledge of healthcare HIPAA & healthcare complianceElectronic health record and healthcare scheduling experience desiredCall center environment or healthcare telephone experienceExperience with scheduling patientsStrong interpersonal and communications skillsExcellent customer service skillsThe ability to effectively work in a team environment and interact with all levels of internal and external personnelExperience with office software (e.g., Word, Excel, Microsoft Teams/Word, PowerPoint, etc.)Excellent organizational skillsThe demonstrated ability to manage and prioritize multiple tasks and work independentlyThe ability to work with sensitive/confidential informationThe ability to model behaviors that reflect Sandia's core values

　　About Our Team:

　　Employee Health & Wellbeing serves the workforce to ensure health and wellness across Sandia Laboratories.

　　Posting Duration:

　　This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.

　　Security Clearance:

　　Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

　　Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

　　EEO:

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

　　NNSA Requirements for MedPEDs:

　　If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

　　If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

　　Position Information:

　　This Limited Term Employee (LTE) position is a temporary position for one year term, which may be renewed at Sandia's discretion up to a maximum of seven years.

　　Individuals in LTE positions may bid on regular Sandia positions as internal candidates, and in some cases may be converted to regular career positions during their term if warranted by ongoing operational needs, continuing availability of funds, and satisfactory job performance.

　　Salary Range:

　　$37,300 - $67,300

　　*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

　　Job ID: 691618