Overview

　　Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

　　Responsibilities

　　Delivers quality service to Paychex clients via inbound phone calls, email, chat, and other avenuesFollows up on outstanding items to issue completion in compliance with established Service Level AgreementsUses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORSDevelops and maintains a basic working knowledge of one or more Paychex productsDocuments all client interactions, performs data input, maintaining strong prioritization and organization

　　Qualifications

　　Client facing or customer service role - 1 yearProblem solving or troubleshooting skills - 1 yearData entry or case documentation - 1 yearComfort learning new technology & navigating multiple programsCall center, tech support, or other high-volume phone work - preferredTAA/OTL experience - preferred

　　Flex, UKG, ADP, Kronos, timesheets

　　Compensation

　　In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.00 - $24.14 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.