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　　At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

　　With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team. Because transformation takes a workforce.

　　Learn more at careers.alight.com .

　　Process Specialist/Subject Matter Expert - PH Payroll

　　Role summary:

　　The Process Specialist/Subject Matter Expert for Philippine Payroll is responsible for driving process improvements, executing assigned delivery assurance tasks, ensuring legal compliance, managing major projects/events, and supporting building operations capabilities for all of the HR process areas to increase productivity, reduce cost, and increase service quality and customer satisfaction across the different delivery centers, geographies, and accounts.

　　Main responsibilities

　　Process/Service Management

　　Owner of an end-to-end service to define accounts and processes when requestedProactively initiate process improvements to improve performanceIssue, Incident & Case ManagementAssists Associates in the timely and accurate resolution of complex cases for assigned functional areaSupports teams in performing Root Cause Analysis (RCA) to escalated issues and generates an appropriate and effective solution to satisfy the clientProvides support on Applications and System Changes for Base system maintenance (Corrective, Adaptive, and Preventive) and Enhancements (Direct Service Changes and Change Requests) and confirms configuration is fit for purpose where requiredSupports teams in dealing with 3rd party agencies (e.g., Statutory Agencies) to resolve escalated issues where requiredSupports Team Leaders and Associates in documenting and maintaining Operational Issues/Action Log where required

　　Special Projects and Major Events

　　Plan and project-manage annual events, special projects with the guidance of a Senior Process Specialist or Senior Process ManagerSupports Operational Readiness consultant in executing the transition activities as required ensuring that transitions are completed within defined scope, quality, and time

　　Delivery Assurance

　　Participate in the following Delivery Assurance activities as requested with the guidance of the Senior Process Specialist or Senior Process Manager.Participate in Contract walkthrough, estimate the resource requirement, and establish sourcing/training plans.Coordinate with the Global/Local Training team to establish the training plan as required.Participate in Fit & Gap: Evaluate feedback on a standard to compare complexity against the Ops Standard model and Update any assumptions.Estimate the resource requirements, application usage, and duration elements for the preparation of Change Requests.Check existing CR Status, Ticket Backlog, OPEX initiatives, DWIs/OLR, Error Logs (OriginatLocation) for Centre to Centre Migration Projects.Review contract between TPV and NGA with HRO and TPV on the scope of support and deliverables.Check Data Mapping, Payroll Calendar, Infrastructure Set up, and SOC1 controls and provide clearance as Toll Gates.Check and approve Training completion and certification status and coordinate with other Stakeholders to ensure acceptance and approval of delivered resources and their capability.Confirm client requirements - including access to myHRW, and ensure that OR Team establishes it.Ensure that Client Specific Training is completedCheck Data Migration, UAT, and Parallel Runs were completed successfully.Test result review & sign-off: secure resource availability to facilitate timely verification of test resultsService Rehearsal Testing: SRT sign-off completeHyper care planning: Contribute to and explicitly get resources assigned to the hypercare phase.Participate in NGA and Client Go-No Go decisionsCheck and confirm that OR Deliverables are completed as per Schedule.Actively participate in governance & take accountability for client-side actions during HyperCare Period.Provide input & feedback on the strengths and opportunities for improvement experienced through the implementation and ensure that Lessons learned are documented.Check if P&L inclusions include all CRs and are updated to date.Participate in BCP TestParticipate in HyperCare Stage Closure / SR Delivery: Documents and sign offProject Closure: Documents and sign off/lessons learnedSupports Service Readiness and Operational Readiness team on all operational impacting questions/decisionsEnsures compliance of delivery with NGA Standards as defined by the Service Delivery Architecture teamProactively Initiates and executes lessons learned on projects and major events.

　　Compliance

　　Monitors, implements, and cascades legislation/process changes and ensures accuracy and compliance with business rules and process documentation.Ensure Regular updates of DWIs, FAQs, case management knowledge databases, and other process guidelines align with the global standards and cascade information and updates to team members.Actively participate in audits. Provide formal management response to audit findings and define/execute corrective actions to the findingsPerforms root cause analysis on control failures and defines/executes corrective actions where required

　　People Capabilities/Training

　　Create and revise training content for assigned areas of expertise in collaboration with the Learning and Development Team and CMA/DMA/PMA TowerDeliver training for assigned areas of expertise in collaboration with the Learning and Development Team and CMA/DMA/PMA Tower

　　Service Delivery Architecture

　　Supports implementation of Alight Delivery Standards within assigned expertise area aligned to the global strategy from a product, process, and client value creation perspectiveSupports pre-sales activities when needed with the guidance of a Senior Process Specialist or Senior Process ManagerSupport Translation of client needs into a deliverable solution and ensure it matches client expectations and is perceived best in class with the guidance of a Senior Process Specialist or Senior Process Manager.Support implementing and managing operational quality by continuous improvement of the NGA global standard solution(s) as executed in the respective region

　　Client and Stakeholder Management

　　Upon a needed basis, the Process Specialist can support client communication and stakeholder management activities such asDaily/Weekly/Monthly Operations Priorities - Host operations call as per client requirements (daily/weekly/monthly) to assist in determining work priorities. The work priorities related to activities specified in the payroll calendar, issues/actions log, change requests, continuous improvement log, and risk record.Non-Technical Service Incidents - Leads/Own any communication with the client on any major escalations/incidents related to the assigned service scope."Hosts Operations Governance calls to:Monitor performance of agreed Service Levels, defining corrective actionsPropose changes to existing service levelsPropose and implement process improvementsPropose engagement strategy for BAUReview any remediation plans. Identify trends of fundamental problems within the agreed-on service scope (data & voice, payroll services) and resolve any operational issues.Identify and escalate issues to the Executive Leadership Board.Develop and improve on service review capability uplift plans.

　　Key experience

　　Successful execution of Project/Major Events as per set milestones and success criteriaSuccessful implementation of continuous improvement initiatives as per set milestones and success criteriaSuccessful implementation of legal, statutory changes, NGA standards in processes and procedures as per set milestones and success criteriaProficient knowledge & technical competence of the teams within the assigned geography;Passing Team Index on SLAs, KPIs, and client satisfactionRequirements: Bachelor's degree holder, with 7-10 years of experience in end-to-end ID Payroll, must have background in SAP Payroll and with good command in English and communication skills.

　　Skills

　　Advanced expertise in several HR process areas, including but not limited to Payroll, HR Administration, Service Centre Processes, etc.Advanced Project Management SkillsInformation gathering, problem-solving skills, and Root Cause Analysis;Formal training on problem-solving skills such as Six Sigma is an added advantage;Excellent communicator - the ability to share information effectively;Detail-oriented, thorough, and focused on all aspects of the job to ensure accuracy;Maintains effective performance under pressure and can manage multiple priorities effectively;Advanced experience with client management and resolving escalated employee or client issuesAbility to manage team both onshore and offshorePrior experience in preparing procedures, guidelines

　　 Qualifications

　　Bachelor's degree holderWith at least 8-10 years of experience in end-to-end PH Payroll, year-end reporting with statutory tax handling.Must have background in SAP Payroll and with good communication skillsPractical application in computerized payroll systems, preferably SAP Knowledge and experience

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

　　As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

　　Diversity Policy Statement

　　Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Philippines) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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