POSITION OBJECTIVE

　　Hotel Bennett is seeking an IT Manager that will be responsible for the successful hands-on leadership with implementing & maintaining all information systems for the Hotel. The IT Manager must ensure that all systems are operating properly, while focusing on providing service professional satisfaction. Candidate should be able to function with minimal supervision and be able to adapt to changes. The IT Manager position is Full Time.

　　ESSENTIAL JOB FUNCTIONS

　　Must have an understanding of property technology systems such as PMS & POS, Familiarity with industry systems including those currently in use by Salamander Collection such as Springer Miller, Simphony, Opera, SpaSoft and Nuvola.

　　Must have experience in troubleshooting PMS, POS and credit card gateway systems and working with multiple vendors to drive resolution.Must have in depth understanding of routing and switching. Must have network experience, but a CCNA certification is preferred. Must know how to configure and troubleshoot network equipment, cabling, patch panel & know how to troubleshoot networking issues. Understanding of Fortigate firewall, Aruba switches, LAN, WAN, VLAN, TCP/IP, VoIP, DHCP, FTP, DNS, RDS, SMB, VPN, SSL.Active Directory, GPO management, RD Gateway Terminal Server deployment, RemoteAppXen Server / VMWare server and virtual server administration, maintenance, and troubleshooting.Windows Server 2012 to 2019, WSUS, windows updates, Remote Desktop Services, IIS, SSL certificates. SAN and NAS Storage, iSCSI, Fibre ChannelOffice 365 hosted email service and Office applications including MS Teams, and Sharepoint End Point protection, web filtering solutions.Backup and disaster recovery.Must have experience in using IT help desk tools such as Connectwise and IT Glue.Maintain a high level of service and support by using a ticket/tracking system.Software and firmware patching and updates, maintain service support agreements for all IT hardware, IT budget planning, SOPs, license renewal.Must have experience in PC setup and troubleshooting.Must have basic printer, scanner & peripheral troubleshooting.Documentation and SOP for IT systems, procedures, and any information related to the operation of the department such as IP spreadsheets, software/license/certificate renewal schedule etc.Communicate effectively with guests and other departments.Ability to work with hotel teams and regional leadership to understand needs and clearly articulate solutions.Must be available to work on-call as needed.

　　EDUCATION/EXPERIENCE

　　Bachelor's degree (B.A./B.S.) in Computer Science or related discipline and/or; or three to five (3-5) years related experience.Microsoft MCSE (Microsoft Certified Systems Engineer) preferred.Experience working with remote users (connectivity, access, etc.)Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.Experience in Hotel Technology is strongly preferred.Preferred project management skills and strong ability to prioritizeAbility to manage internal and external resources to address day-to-day needs for applications troubleshooting and issues resolution.Excellent problem-solving skills

　　REQUIREMENTS

　　Language Skills

　　Read and interpret documents in English such as periodicals, journals and manualsAble to write for various channels, routine reports, correspondence, business letters, summaries using prescribed format and conforming to all rules of punctuation, grammar, diction and styleAbility to speak effectively before groups such as business partners, clients or employees

　　Reasoning Ability

　　Apply common sense understanding to business and social situations and in carrying out instructions furnished in written, oral or diagram formAble to apply mathematical skills to interpret financial information and to prepare reports and budgetsRead and interpret business records and statistical reportsMake business decisions based on reports and facts, as well as on experience and personal insight

　　PHYSICAL DEMANDS

　　Experience in fast paced environment in which they have shown they can conduct multiple tasks and meet deadlines.Must contain the following characteristics: a) Confident; b) Flexible; c) Detail oriented; d) Self-starter; e) Adapt to change easily; f) Team player willing to do whatever it takes to meet goals and objectives; g) Drive for continuous improvement.Must have exceptional interpersonal, clear verbal and written communication skills.Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player.Sitting for extended periods of timeDexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

　　Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

　　IND123