German/English speaker HR Admin Delivery Associate

　　To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities maybe focused on payroll and/or customer services and you will be flexible supporting either as or when required

　　Delivery Key responsibilities:

　　• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

　　• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country-specific legislation and tasks

　　• Where applicable ensure Data Management is performed accurately and on time

　　• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

　　• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also, support the updating of DWIs

　　• Proficient in using systems and tools

　　• SOC Controls completed on time and with the necessary evidence

　　• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences o Application Services and/or Products can investigate

　　• Highlight to Service Manager any deviations from the standard scope of service

　　• Ability to recognize and deal appropriately with sensitive and confidential information

　　• Successful completion of all learning objectives

　　• Time Recording to be completed accurately and on time

　　• NGA Security Standards are adhered and followed

　　• Contribute to team meetings and raise any issues immediately to your Service Manager

　　• Ensure you are up to date with all NGA HR announcements and communications

　　• Build good relationships with all lines of businesses where appropriate

　　• Update internal stakeholders, when needed, in a timely and accurate way

　　• Participates in projects and activities as needed and assigned

　　• Adherence to all Security and Compliance procedures

　　• 100% Attainment of customer SLA agreements

　　• Adherence to quality standards

　　• Demonstrate professionalism and act responsibly

　　NGA Human Resources offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.

　　At NGA HR, we're dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

　　You have:

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　　Fluent German/English is a must

　　• Knowledge of MS Office tools such as Excel, Word, and PowerPoint

　　• Flexibility to support a global and fast-paced environment

　　• Attention to detail

　　• Excellent written and verbal skills

　　Self-motivated and a willingness to learn

　　Essential

　　• High school diploma or equivalent

　　• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in HR Consulting, HR Outsourcing, or other corporate environments

　　• HRIS knowledge

　　Desirable

　　• Experience working with HR and payroll data

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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