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Front Desk Team Lead
Front Desk Team Lead-November 2024
Beaver Creek
Nov 23, 2024
About Front Desk Team Lead

  Create Your Experience of a Lifetime!

  Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

  With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

  Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

  Job Benefits

  Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

  MORE employee discounts on lodging, food, gear, and mountain shuttles

  401(k) Retirement Plan

  Employee Assistance Program

  Excellent training and professional development

  Referral Program

  Full Time roles are eligible for the above, plus:

  Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

  Free ski passes for dependents

  Critical Illness and Accident plans

  Job Summary:

  A unique opportunity to join a small operations team at St James Place in Beaver Creek. Help manage vacation rental operations at St James Place. We are the main point of contact for guests and owners in our rental program. Work closely with onsite front desk, housekeeping and maintenance team to ensure we go above and beyond for all of our guests. Come join Vail/Beaver Creek Resort Properties, great position to start off if interested in hospitality or property management career.

  Job Specifications:

  Outlet: St. James Place

  Expected Pay Range: $23.00 - $25.99 / hour

  Shift & Schedule Availability:  Full Time, must be available to work holidays and weekends

  Skill Level: Intermediate

  Job Responsibilities:

  Focused on providing exceptional guest services

  Work closely with guests and home owners

  Check guests in and out of system

  Answer phones and assist with pre-arrival communication

  Help resolve discrepancies with guest bills

  Help with monthly billing

  Unit inspections

  Work with onsite front desk, housekeeping and maintenance teams

  Other duties as assigned

  Job Requirements:

  Must be able to communicate fluently in English

  Strong guest service and communication skills

  Comfortable working in a small team

  Strong computer skills

  Friendly, reliable and able to problem solve

  Anticipate guest/owner needs

  Customer service experience desired

  The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

  Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

  Requisition ID 499329

  Reference Date: 12/06/2023

  Job Code Function: Front Office

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