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Business Customer Service Manager
Business Customer Service Manager-April 2024
Green Bay
Apr 4, 2025
About Business Customer Service Manager

  JOB REQUIREMENTS: Welcome to a better way, an authentic way.Welcome toNature\'s Way. Inside our minds, inside our hearts, inside our business,inside our bottles. Our reason for being, the purpose that inspires ourwork every day, is quite simple:Help people live healthy lives. When wehelp people live healthy lives, we build a happier, healthier world foreveryone. How we go about our work drives TRUST in who we are, what wedo, and the products we produce. That means something important to theworld, and it means the world to us. PeopleTRUST Our products to be thegoldstandard. Our words to betrue. Our claims to behonest. Our actionsto have integrity.Together we work with an awareness of how even smallactions affect others, an attitude of kindness and concern for eachother, and a drive for action that helps people live healthy lives.It\'s the best way. The right way. The only way. Nature\'s Way. Be apart of helping people live healthy lives as our new Business CustomerService Manager. SUMMARY Lead the Nature\'s Way Retail and IntegrativeTherapeuticsPractitioner Customer Service Representative Teams andensure that purchase orders and customer inquiriesare handled in aprofessional and consistent fashion. Manage order and inquiry flowsoriginating from all sources (phone, fax, web, chat and electronic) andstrive for accuracy, quality and helpfulness. Train and monitor toensure FDA regulations are followed. Develop best practices that reducecycle time, reduce error potential, reduce costs and eliminate waste.Drive for efficiencies and continuous improvement. Elevate thehigh-performanceculture within Customer Service. ESSENTIAL DUTIES ANDRESPONSIBILITIES include the following. Other duties may be assigned.Provide leadership to each associate within the Customer Service Teamsincluding IAP (Individual Action Plan), performance appraisal,improvement plans and career development plans. Communicate clearperformance expectations and objectives. Monitor interactions in allchannels to ensure quality customer experiences. Provide feedbackand... For full info follow application link. Equal OpportunityEmployer/Protected Veterans/Individuals with Disabilities The contractorwill not discharge or in any other manner discriminate against employeesor applicants because they have inquired about, discussed, or disclosedtheir own pay or the pay of another employee or applicant. However,employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functionscannot disclose the pay of other employees or applicants to individualswho do not otherwise have access to compensation information, unless thedisclosure is (a) in response to a formal complaint or charge, (b) infurtherance of an investigation, proceeding, hearing, or action,including an investigation conducted by the employer, or (c) consistentwith the contractor\'s legal duty to furnish information. *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/526F03E23DF54E4D

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